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Jairo Mieses
New York,NY
Summary
Detail-oriented banking professional skilled in client onboarding and relationship management. Experienced in resolving customer issues and collaborating with teams to enhance operational workflows. Prepared to leverage expertise to drive client satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase
New York, New York
02.2024 - Current
- Educated clients on available banking products and services, enhancing their financial literacy.
- Assisted clients with account inquiries and transaction processes.
- Processed deposits and withdrawals with attention to detail.
- Managed client onboarding and documentation for new accounts.
- Resolved customer issues efficiently, ensuring high service quality and client satisfaction.
- Collaborated with team members to streamline operational procedures, improving workflow efficiency.
- Maintained compliance with regulatory standards and internal policies.
Mobile Expert
T-Mobile
New York, New York
01.2017 - 02.2024
- Guided customers in selecting devices and plan options to meet their needs.
- Assisted customers with device selection and plan options.
- Informed customers about device features and services to enhance their experience.
- Processed transactions and handled customer inquiries efficiently.
- Maintained store inventory and organized product displays effectively.
- Coached new staff on operational procedures and effective customer engagement.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Education
Some College (No Degree) -
BMCC
New York, NYSkills
- Account management
- Client onboarding
- Cash handling
- Compliance management
- Financial education
- Issue resolution
- Relationship management
- Problem solving
- Sales training
- Team collaboration
- Customer-focused
- Financial transactions
Languages
English
Native/ Bilingual
Spanish
Full Professional
Affiliations
- Culture Champion, JPMorgan Chase - (April 2024, Present)
Timeline
Associate Banker
JPMorgan Chase
02.2024 - Current
Mobile Expert
T-Mobile
01.2017 - 02.2024
Some College (No Degree) -
BMCC