Carina Andrade
Grass Valley,CA
Summary
Experienced professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting customers needs. Well-versed in industry regulations and asset protection strategies. Works with high energy, great personality, willingness to learn new skills.
Overview
17
17
years of professional experience
Work History
Associate Banker
BMO Bank Of Montreal
09.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Maintained customer records and private information in professional manner
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Recovered lost funds by investigating and resolving complex fraudulent transactions.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Provided exceptional support to affected customers, guiding them through the recovery process and offering solutions for future protection.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
Bank Teller
Bank Of The West
10.2022 - 09.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Maintained customer records and private information in professional manner
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Paint Associate
ACE Hardware
10.2021 - 10.2022
- Team building skills
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Managed stock items (i.e Out of stock items, clearance,ordering)
- Conventional product placement such as aisle fillers
- Managed safety standards in accordance to O.S.H.A
- Managed product security (i.e Spider wraps, security tags, lock up items)
- Worked well with vendors for damaged or recalled products
- Maintained clean and uncluttered work surfaces
- Knowledgeable with business acumen refined team goals to meet company needs
- Adaptability to learn new skills
- Creating and maintaining customer files
Server
BJ's Restaurant
06.2021 - 09.2021
- Greeted and served customers
- Took orders and entered them into the portable ordering system
- Kept workstations clean
- Managed and organized service to many tables at once
- Served parties in a hectic environment under pressure
- Helped others where needed
- Lifted heavy trays
- Handled cash and all forms of payments
- Extensive knowledge of restaurant's specialty beers.
Supervisor
Home Depot
03.2018 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Team building skills
- Managed schedules for multiple people
- Managed stock items (i.e Out of stock items, clearance,ordering)
- Conventional product placement such as aisle fillers
- Managed safety standards in accordance to O.S.H.A
- Managed product security (i.e Spider wraps, security tags, lock up items)
- Worked well with vendors for damaged or recalled products
- Maintained clean and uncluttered work surfaces
- Managed front lane registers (i.e Cash strips, register increases, credit applications)
- Helped do returns and product recalls at customer service counter
- Handled online orders (fulfilling, releasing, cancellations, exception alterations, coordinating package locations)
- Handled rentals for contractors
- Knowledgeable with business acumen refined team goals to meet company needs
- Adaptability to learn new skills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hotel associate
Petsmart
10.2015 - 04.2016
- Cleaning and preparing dog's rooms
- Preparing meals according to pet parents instructions
- Standing for long periods at a time
- Continuous cleaning throughout the day in the day camp room
- Writing reports for pet parents while watching dogs
- Keeping my work area clean and organized
- Ensured a safe environment for both animals and humans.
Olive Garden
08.2014 - 02.2015
- Greeted and served customers
- Took orders and entered them into the computer
- Kept workstations clean
- Managed and organized service to many tables at once
- Served parties in a hectic environment under pressure
- Helped others where needed
- Lifted heavy trays
- Handled cash and all forms of payments.
Photographer
Memory Makers, Inc
05.2012 - 02.2015
- Provided excellent customer service while working with children and parents posing and taking photos
- Organized papers, scanned documents, filed orders, sold photo packages
- Set up/took down equipment on site
- Handled cash and all forms of payments
- Licensed to drive the company truck.
Staff
Fanime Corporation
05.2007 - Current
- Answers attendee questions
- Maintains a clean station
- Worked with computers
- Manages and coordinates a team to host events
- Writes schedules
- Coordinates special guests
Patterson House Tour Guide
07.2011 - 01.2015
- Conducted tours for children and elderly
- Answered visitor questions
- Memorized historical information
Education
Some College (No Degree) - Anthropology
San Jose City College
Moorpark, San Jose, CAHigh School Diploma -
Newark Memorial High School
Newark, CA06.2010
Skills
- Customer Service
- Customer Account Management
- Document and Records Management
- Understanding Customer Needs
- Account Management
- Cash Handling
- Critical Thinking
- Attention to Detail
- Interpersonal Skills
- Call and Email Handling
- Customer Privacy Compliance
- Appointment Scheduling
- Order Accuracy
- Quality Control
- Train Employees
- Active Listening
- Safe Work Methods
- Performance Tracking and Evaluations
- Complex Problem-Solving
- Department Organization
- Government Policy
- Word
- Maintaining Clean Work Areas
- Investigation techniques
- Conflict resolution techniques
- Fraud Prevention Strategies
- Decision-Making Competence
Timeline
Associate Banker
BMO Bank Of Montreal
09.2023 - Current
Bank Teller
Bank Of The West
10.2022 - 09.2023
Paint Associate
ACE Hardware
10.2021 - 10.2022
Server
BJ's Restaurant
06.2021 - 09.2021
Supervisor
Home Depot
03.2018 - 03.2021
Hotel associate
Petsmart
10.2015 - 04.2016
Olive Garden
08.2014 - 02.2015
Photographer
Memory Makers, Inc
05.2012 - 02.2015
Patterson House Tour Guide
07.2011 - 01.2015
Staff
Fanime Corporation
05.2007 - Current
Some College (No Degree) - Anthropology
San Jose City College
High School Diploma -
Newark Memorial High School
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