Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shawnkia Sanders

Louisville,KY

Summary

Associate banker with a proven track record of delivering exceptional customer experiences through strong relationship-building skills. Expertise in educating clients on banking products while aligning with company goals. Proficient in customer maintenance, fraud prevention, and identifying opportunities for referrals. Collaborative team player dedicated to meeting diverse customer needs.

Overview

11
11
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Louisville, Kentucky
08.2016 - Current
  • Assisted clients with account inquiries and transactions.
  • Managed client appointments and coordinated follow-up communications.
  • Resolved customer complaints and provided effective solutions promptly.
  • Processed customer account openings efficiently and accurately.
  • Assisted clients in understanding account features and benefits.
  • Maintained knowledge of current promotions and sales to inform customers effectively.

Customer Service Representative

Walmart
Louisville, Kentucky
07.2014 - 08.2016
  • Processed transactions accurately at the point of sale.
  • Resolved customer complaints through effective communication and problem-solving.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Associate of Science - Human Services

Ivy Tech Community College of Indiana
Sellersburg, IN
05-2018

Bachelor of Science - Social Work

Campbellsville University
Campbellsville, KY

Skills

  • Customer relationship management
  • Account management
  • Document notarization
  • Customer account management
  • Account feature explanation
  • Client communication
  • Complaint resolution

Affiliations

  • Vending Machines
  • Care Giving
  • Run Club
  • BOLD (Black Organization for Leadership Development)
  • Woman on the Move

Timeline

Associate Banker

JPMorgan Chase
08.2016 - Current

Customer Service Representative

Walmart
07.2014 - 08.2016

Associate of Science - Human Services

Ivy Tech Community College of Indiana

Bachelor of Science - Social Work

Campbellsville University

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