Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Anzara Anjum

Detroit

Summary

Business Administration graduate with 3+ years of experience at JPMorgan Chase in client onboarding, compliance, and operations. Skilled in managing sensitive data, coordinating processes, and supporting team performance in fast-paced environments. Recognized for training and mentoring new hires, maintaining accurate documentation, and building strong, professional relationships. Seeking to transition into HR, recruiting, or people operations roles, leveraging organizational, communication, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Detroit
10.2022 - Current
  • Onboarded and managed accounts for 150+ clients, ensuring compliance with federal and company regulations.
  • Processed sensitive client data with 98% accuracy, reducing compliance errors and supporting operational risk management.
  • Trained and mentored 5+ new associates in onboarding, compliance, and CRM systems, improving team efficiency by 20%.
  • Coordinated referrals and collaboration with internal partners, contributing to a 25% increase in branch growth.
  • Leveraged Salesforce CRM to maintain accurate records, track activity, and generate reports for management.

Pharmacy Technician

CVS Pharmacy
New York
03.2021 - 01.2023
  • Processed and maintained 100+ patient records per week with 99% accuracy, ensuring HIPAA compliance and minimizing audit issues.
  • Served as liaison between patients, providers, and insurers, resolving 20–30 coverage or authorization issues daily, reducing patient wait times by 15%.
  • Coordinated prescription orders in a high-volume store averaging 500+ daily transactions, supporting smooth operations and team efficiency.
  • Trained 3 new pharmacy staff on compliance, systems, and customer service, contributing to a 10% improvement in team accuracy scores.
  • Achieved 100% mystery shopper scores for service quality and compliance, setting the benchmark for district performance.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Maine, NY
11.2024

Skills

  • Salesforce CRM
  • Data accuracy
  • Customer relationship management
  • Onboarding
  • Employee Support
  • Documentation
  • Banking regulations
  • New account setup
  • Training
  • Mentorship
  • Data Management
  • Records Management
  • Salesforce
  • MS Office
  • Customer Success
  • Relationship Management
  • Problem resolution
  • Audit support
  • Branch operations
  • Banking software proficiency
  • Payment processing

Languages

  • English, Fluent
  • Hindi, Conversational
  • Urdu, Conversational
  • Bengali, Conversational

Websites

Timeline

Associate Banker

JPMorgan Chase
10.2022 - Current

Pharmacy Technician

CVS Pharmacy
03.2021 - 01.2023

Bachelor of Science - Business Administration

Southern New Hampshire University

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Anzara Anjum