Marian Presinal
LOWELL,MA
Summary
Bilingual professional with expertise in banking transactions, retail operations, and customer account support. Focused on accuracy and confidentiality while managing time-sensitive tasks in high-volume settings. Proficient in Salesforce CRM and internal systems, with experience in inventory processing and online order fulfillment.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Associate Banker II
TD Bank NA
06.2026 - Current
- Updated customer records and account information with attention to detail and confidentiality.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Identified customer needs and referred appropriate products and services to branch specialists.
Operations Team Leader
Target
09.2024 - 01.2026
- Managed daily operations in high-volume retail environment, overseeing inventory processing and online order fulfillment to ensure timely service.
- Coordinated work for teams of approximately 15–20 associates during fast-paced shifts.
- Helped maintain organized workflows and timely completion of operational tasks during peak business periods.
- Assisted with training and onboarding new team members and reinforced standard operating procedures.
Customer Support Specialist
Teleperformance
08.2020 - 06.2024
- Assisted U.S.-based customers with account updates, billing inquiries, and service requests in a high-volume environment, ensuring timely resolution and customer satisfaction.
- Documented customer interactions and updated account information in Salesforce CRM and internal systems, maintaining accuracy and thoroughness.
- Managed multiple tasks under time constraints while following established processes and maintaining professional communication.
- Investigated customer concerns and coordinated appropriate next steps to resolve issues
Education
Corporate Finance Diploma -
APEC University (UNAPEC)
Santo Domingo, Dominican Republic09-2025
High School Diploma -
Centro Educativo Militar San Miguel Arcangel
Santo Domingo, Dominican Republic06-2020
Skills
- Salesforce CRM
- Data accuracy
- Account management
- Inventory management
- Time Management & Prioritization
- Microsoft Office / Email Communication
Languages
English
Spanish
Timeline
Associate Banker II
TD Bank NA
06.2026 - Current
Operations Team Leader
Target
09.2024 - 01.2026
Customer Support Specialist
Teleperformance
08.2020 - 06.2024
Corporate Finance Diploma -
APEC University (UNAPEC)
High School Diploma -
Centro Educativo Militar San Miguel Arcangel