Melissa Rochefort
Bridgman,MI
Summary
Dedicated, and focused on customer satisfaction and providing high-quality service. Determined to exceed our clients expectations.
Fourteen years knowledgeable with checking, savings, and clients transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and friendly nature.
Accuracy-focused professional experienced in cash handling, and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
Work History
Associate Banker
Chase
Benton Harbor, Michigan
02.2012 - 03.2026
- Assisted clients with account inquiries and transaction processes.
- Educated customers on banking products and services available at Chase.
- Coordinated with team members to ensure compliance with bank policies.
- Resolved customer issues efficiently through active listening and support.
- Maintained accurate records of customer interactions and transactions.
- Supported branch operations by managing cash handling and balancing drawers.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty.
- Assisted customers with account opening and maintenance.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Ensured compliance with banking regulations and procedures in daily operations.
- Provided customer service by attending to their inquiries and requests for information.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
Education
Niles High School
Niles, MISkills
- Account management
- Transaction processing
- Risk assessment
- Balancing cash
- Cash handling
- Account maintenance
- Vault management
- Opening/closing procedures
- Providing exceptional customer experience
- Builds lasting relationships
- Welcoming customers
- Schedule appointments
- Taking customer call
Timeline
Associate Banker
Chase
02.2012 - 03.2026
Niles High School