SINOBSE JELDO
SeaTac
Summary
Aspiring Associate Banker with five years of experience working to improve performance of organizations serving thousands of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards.
Experience in assisting clients with banking transactions, including account openings, credit card applications, and deposits, while providing exceptional customer service. Collaborated with banking teams to identify sales opportunities and educate clients on digital banking solutions, enhancing overall client satisfaction. Demonstrated strong transaction management skills through effective handling of client inquiries and issue resolution. Proven ability to maintain compliance with regulatory standards while fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMORGAN CHASE & CO.
Seattle
07.2024 - Current
- Assist clients with various banking transactions including Account opening, credit card application,CD’s, Maintenance, deposits, withdrawals, and account inquiries.
- Provide exceptional customer service, addressing client needs and resolving issues promptly.
- Collaborate with the banking team to identify sales opportunities and refer clients to specialized financial advisors.
- Educate clients on digital banking services, improving their experience and promoting efficient banking solutions.
Residential Leasing Agent
GOODMAN REAL ESTATE
Seattle
01.2023 - 01.2024
- Negotiated and secured agreements, evaluating applicant credit histories, employment verifications and financial documentation.
- Interviewed prospective tenants and led tours of listed properties, answering questions regarding lot sizes, construction dates and condition of facilities.
- Maintained high occupancy rates for rental properties, securing tenants for apartments and commercial leases spanning up to 401 square feet.
- Trained and supervised employees, promoting adherence to company policies and industry best practices.
- Worked directly with prospective renters to show and lease residential units, hosting open houses and promoting available and upcoming apartments.
- Oversaw organization of unit rentals, listing processes, lease agreements, credit verifications and marketing initiatives, interfacing with clients and stakeholders throughout all phases of transactions.
- Coordinated listing processes for residential properties, interfacing directly with senior staff.
Sales Associate
NORDSTROM INC
Seattle
01.2022 - 05.2023
- Oversaw setup and merchandising of in-store displays, promoting seasonal product offerings to maximize sales.
- Worked with visitors to provide information regarding item availability for locations spanning square feet.
- Interfacing with up to _ customers each day and earning recognition as top-performing sales associate.
- Addressed a high volume of inquiries on behalf of, responding to requests via telephone, email and in-person interactions.
Customer service
FLIGHT SERVICES AND SYSTEM
Seattle
01.2020 - 10.2022
- Established leader in passenger service
- Interfaced with hundreds of travelers each day, always ensuring accuracy and courteous service.
Education
Certificate - Banking and Customer Success
YEARUP
Skills
- Residential Lease Agreements
- Open House Coordination
- Lease Renewal Processes
- Regulatory Compliance
- Client Relationships
- Reporting Processes
- Sales Processes
- Client Service Standards
- Opening/Closing Processes
- Retail Industry Standards
- Order Processing
- Customer Relationships
- Transaction Management
- Visual Display Guidelines
- MS Word
- Zoom
- Google Workspace
- MS Teams
- WordPress
- Account opening
- Credit card processing
- Customer needs assessment
- Digital banking solutions
Languages
- Amharic
- English
- Amharic
Timeline
Associate Banker
JPMORGAN CHASE & CO.
07.2024 - Current
Residential Leasing Agent
GOODMAN REAL ESTATE
01.2023 - 01.2024
Sales Associate
NORDSTROM INC
01.2022 - 05.2023
Customer service
FLIGHT SERVICES AND SYSTEM
01.2020 - 10.2022
Certificate - Banking and Customer Success
YEARUP