LATARSHA Harrell
Banker
Charlotte,NC
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Associate Banker
Chase Bank
10.2021 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Developed customized solutions of deposit, lending and other products for small business customers.
Wire Transfer Specialist
Wells Fargo
10.2020 - 10.2021
- Maintained friendly and professional customer interactions.Executed wire transfers, stop payments and account transfers.Handled various accounting transactions.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Teller
Wells Fargo Bank
10.2018 - 12.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.Executed customer transactions, including deposits, withdrawals, money orders and checks.Created strategies to develop and expand sales of services to existing customer which resulted in 30% increase in annual revenue.Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.Coordinated daily cash reconciliation in high-volume location.Maintained friendly and professional customer interactions.
Team Lead
Embassy Suites Hotel
09.2018 - 07.2019
- Assist guests with check-ins, account inquiries and any additional services needed.Answer guest inquiries and provide information regarding hotel services and amenities.Greet guests upon arrival and offered assistance.Answer customer telephone calls promptly and in appropriate manner.Evaluated team by reviewing customer feedback and key performance indicatorsAssigned daily job tasks and workloads to 10 team membersImproved customer service ratings and accurately solved problems using active listening and customer service skillsStrategically scheduled staff for peak business hours for adequate coverage
Customer Care Elite Agent
Hilton Grand Vacations
07.2015 - 09.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Look up tour and room availability.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Communicated with and supported sales, marketing and administrative teams.Ensure accuracy of customer and package Information.
Education
Associate of Arts - Business
Valencia College
Skills
- Multitasking and Prioritization
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Leadership
- Computer proficiency
- Safety and compliance
- Customer Transactions
- Opening Accounts
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.Awarded “Employee of the Month” in 2017-2020.
Timeline
Associate Banker
Chase Bank
10.2021 - Current
Wire Transfer Specialist
Wells Fargo
10.2020 - 10.2021
Teller
Wells Fargo Bank
10.2018 - 12.2019
Team Lead
Embassy Suites Hotel
09.2018 - 07.2019
Customer Care Elite Agent
Hilton Grand Vacations
07.2015 - 09.2018
Associate of Arts - Business
Valencia College