Brianna Colmenares
Discovery Bay,CA
Summary
Driven professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, organizing, multitasking, and planning abilities.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Brentwood, CA
12.2019 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Oversaw daily operations to ensure high levels of productivity.
- Received loan and utility payments, sending funds to correct destinations.
Specialist & Guest Service Associate
European Wax Center
Livermore
03.2018 - 12.2019
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained clean and sanitary workspace.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Informed guests of appropriate products available to increase retail sales.
- Developed individualized, therapeutic skin care programs.
- Advised clients on proper home-care regimens.
- Waxed hundreds of clients various bodies using soft and hard waxes.
Server & Shift Leader
The Cheesecake Factory
Pleasanton, CA
05.2016 - 03.2018
- Regularly worked closing shifts from 5pm-12am
- Completed closing side-work and ensured stations and various areas of the restaurant were cleaned and reset properly
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Education
Associate of Arts - Business
Los Medanos College
Pittsburg, CACA State Board Preparation -
Paris Beauty College
Skills
- Multitasking
- Having Patience
- Communication
- Time Management
- Adaptability
- Task Prioritization
- Verbal and Written Communication
- Customer Service-Oriented
- Honest and Ethical
- Staff Assistance
Timeline
Associate Banker
JPMorgan Chase
12.2019 - Current
Specialist & Guest Service Associate
European Wax Center
03.2018 - 12.2019
Server & Shift Leader
The Cheesecake Factory
05.2016 - 03.2018
Associate of Arts - Business
Los Medanos College
CA State Board Preparation -
Paris Beauty College
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