Adam Contreras
Avondale,AZ
Summary
Energetically driven and detail-oriented, I excel in customer relationship management and typing proficiency, honed through roles at Starbucks and the Arizona Department of Transportation. Demonstrated ability to enhance customer satisfaction and streamline paperwork processes, I bring a positive, professional approach and a track record of solving complex customer issues efficiently.
Overview
1
1
year of professional experience
Work History
CSR 1
Arizona Department of Transportation
Phoenix, AZ
09.2024 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Followed up with customers to ensure their satisfaction.
- Processed orders, forms, applications, and requests.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Barista
Starbucks
Tolleson, AZ
04.2024 - 09.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Described menu items to customers and suggested products based on stated preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collected payments and provided accurate change.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Utilized POS system to receive and process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista
Target
Goodyear, AZ
08.2023 - 11.2023
- Assisted customers in both Cafe and Starbucks, delivering exceptional service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Education
High School Diploma -
Arizona Virtual Academy
Phoenix, AZ05-2022
Skills
- Effective Issue Management
- Customer focus
- Typing proficiency
- Paperwork processing
- Courteous demeanor
- Cash Management
- Problem-Solving Skills
- Customer Relationship Management
- Positive and professional
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
CSR 1
Arizona Department of Transportation
09.2024 - Current
Barista
Starbucks
04.2024 - 09.2024
Barista
Target
08.2023 - 11.2023
High School Diploma -
Arizona Virtual Academy
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