Emma Giffin
Estes Park,CO
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
2
2
years of professional experience
Work History
CSR
Dominos Pizza Inc.
Estes Park, CO
07.2023 - 09.2024
- Handled customer inquiries and complaints in a timely manner.
- Gathered feedback from customers regarding products and services.
Library Page
Carbondale Branch Library
Carbondale, CO
01.2023 - 05.2024
- Shelved books according to the Library of Congress Classification system.
- Processed new materials, including entering information into the library catalog.
- Assisted patrons with locating items in the stacks and on the shelves.
- Inspected returned items for damage or missing parts before checking them back in.
- Organized book carts, maintained collections, and re-shelved books.
- Prepared displays of new materials and special events within the library.
Education
Grand Valley High School
Parachute, COSkills
- CRM Software
- Complaint Handling
- Complaint resolution
- Report Generation
- Appointment Scheduling
- Data Collection
- Problem Resolution
- Order Fulfillment
- Payment Processing
- Credit card payment processing
Languages
Japanese
Limited
Affiliations
- Most of my hobbies include using creativity, time management, and a strive for perfection.
- I enjoy anything art related, creating something out of nothing.
Accomplishments
- I was on my high school honor roll every year!
References
References available upon request.
Timeline
CSR
Dominos Pizza Inc.
07.2023 - 09.2024
Library Page
Carbondale Branch Library
01.2023 - 05.2024
Grand Valley High School
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