Matthew Alexander
Jacksonville
Summary
Dynamic and dedicated professional with a strong background in customer service and team collaboration while at TopGolf, JCPenney, and Bravoz Entertainment Center. Proven ability to enhance guest experiences through effective communication and problem resolution. Skilled in cash handling and training, consistently delivering high-quality service while fostering a positive atmosphere. Committed to excellence and teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Food Runner/Caddie
TopGolf Jacksonville
Jacksonville
07.2025 - Current
- Delivered food orders promptly to guests throughout the venue.
- Collaborated with kitchen staff to ensure order accuracy and efficiency.
- Communicated effectively with team members to coordinate service flow.
- Engaged with guests to foster a friendly atmosphere during their visit.
- Delivered food to guests in a timely manner while following safety protocols.
- Responded promptly to customer inquiries and requests for additional items or services.
Fulfillment/Recovery/Cashier
JCPenney
Jacksonville
10.2023 - Current
- Processed customer transactions using cash register and point-of-sale system.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints with patience and professionalism to enhance satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cook/Busser/Bartender/Cashier/Camp Counselor
Bravoz Entertainment Center
Jacksonville
08.2021 - Current
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new cooks on food safety and preparation techniques.
- Provided excellent customer service, ensuring a welcoming atmosphere for patrons.
- Handled cash transactions accurately and processed payments promptly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Guided campers in developing teamwork and social skills through structured programs.
- Facilitated daily activities and group games for campers of various age groups.
- Supervised safety protocols during outdoor activities and ensured camper well-being.
- Assisted in planning and organizing special events and themed days for the camp.
- Mentored junior counselors, sharing best practices for engaging campers effectively.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05-2025
Skills
- Customer service
- Team collaboration
- Order accuracy
- Cash handling
- Effective communication
- Time management
- Problem resolution
- Team building
- Strong work ethic
- Training and mentoring
- Active listening
- Effective multitasking
- Relationship building
Affiliations
- Bowling League
- Traveling
- Church and worship groups
Languages
English
Native/ Bilingual
Accomplishments
- Magna Cum Laude in High School
- AP Capstone and AP Honors
Timeline
Food Runner/Caddie
TopGolf Jacksonville
07.2025 - Current
Fulfillment/Recovery/Cashier
JCPenney
10.2023 - Current
Cook/Busser/Bartender/Cashier/Camp Counselor
Bravoz Entertainment Center
08.2021 - Current
High School Diploma -
Atlantic Coast High School
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