Matthew Alicea
Papaya Clothing
Fort Lauderdale
1
Certification
8
years of professional experience
Results-driven retail professional with a strong foundation in sales and customer engagement, consistently recognized for driving store performance and enhancing customer satisfaction. Expertise in leveraging effective communication and in-depth product knowledge to foster meaningful connections with customers. Proven track record of employing problem-solving skills and collaborative teamwork to address customer needs and exceed sales targets. Committed to creating exceptional shopping experiences that build loyalty and enhance brand reputation.
Work History
Sales Associate / Part-Time Supervisor
4 Years 10 Months- Provide excellent customer service by assisting shoppers, handling transactions, and resolving concerns.
- Support store operations including shipment processing, returns, and restocking merchandise.
- Train and assist new team members while helping maintain store presentation and productivity.
Hostess
6 Months- Greeted and seated guests while ensuring smooth table rotations.
- Delivered exceptional customer service and maintained a welcoming atmosphere.
- Managed guest reservations using OpenTable.
Cashier
3 Months- Processed customer purchases efficiently using POS systems.
- Maintained a clean and organized checkout area while assisting with stocking.
Courtesy Clerk
10 Months- Assisted customers with bagging groceries and carry-outs.
- Collected and organized carts to ensure store accessibility.
- Supported store operations through restocking and go-backs.
Education
High School Diploma
Skills
Customer Service & Guest Relations
Cash Handling & POS Systems
Hospitality & Retail Sales
Phone Etiquette & Communication Skills
Stocking
Merchandising & Cleaning
OpenTable & Front Desk Operations
Reliable and punctual
Outgoing personality
Friendly and outgoing
Positive and professional
Certification
Driver’s License
Timeline
Sales Associate / Part-Time Supervisor
Papaya Clothing
08.2021 - CurrentRead More
Hostess
Blue Goose Cantina
03.2021 - 09.2021Read More
Cashier
5 Below
11.2020 - 02.2021Read More
Courtesy Clerk
Kroger
12.2018 - 10.2019Read More
Mckinney Boyd Highschool
High School Diploma
Read More