Summary
Overview
Work History
Education
Skills
Awards
Groups
Timeline
Generic

Lena MacDonald

Passionate About Customer & Guest Relations — Ready To Contribute
Brooklyn,NY

Summary

Motivated and dependable recent graduate from Pace University, awarded Magna Cum Laude in May 2024. Possess diverse experience in customer service, retail, food service, and collaborative team environments. Known for strong communication, adaptability, and a proactive work ethic. Skilled at thriving in fast-paced settings while delivering high-quality service with professionalism and care. Dedicated to continuous learning and growth, with academic strengths in Film and Sociology/Anthropology that have sharpened my critical thinking and interpersonal skills. Eager to contribute to a dynamic organization that values dedication, reliability, and positive teamwork.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Part-Time Shift Lead

Pressed
02.2025 - 05.2025
  • Delivered exceptional guest service and drove sales through product knowledge and team leadership.
  • Trained new staff and supported daily operations including transactions, inventory, and store upkeep.
  • Promoted brand visibility through community engagement and guest loyalty initiatives.
  • Ensured compliance with food safety, company policies, and a clean, safe work environment.

Seasonal Sales Associate

Dr Martens
11.2024 - 01.2025
  • Delivered outstanding customer service and achieved personal sales targets.
  • Processed transactions accurately and followed store procedures for stock, delivery, and replenishment.
  • Maintained a clean, safe retail environment in line with health & safety standards.
  • Acted as a brand ambassador, sharing product knowledge and embodying Dr. Martens' values.
  • Collaborated with team and supported store management as needed.

Smoke Shop Cashier

The Hemp Shop
06.2024 - 08.2024
  • Delivered excellent customer service and consistently met sales targets.
  • Advised customers on product features, pricing, and promotions to drive sales.
  • Managed returns, restocked merchandise, and maintained organized displays.
  • Collaborated with team to ensure smooth operations during peak hours.
  • Provided feedback to management and stayed informed on new products.

Childcare Provider

Families
05.2022 - 08.2022
  • Provided safe, attentive care for elementary to middle school-aged children.
  • Followed family routines, ensured emotional wellbeing, and maintained open communication with parents.
  • Planned age-appropriate activities and assisted with homework and outings.
  • Prepared meals, supported hygiene, and managed naps and bedtime routines.
  • Maintained a clean environment and responded calmly to daily needs and challenges.

Summer Camp Counselor (Seasonal)

SONCCA
07.2021 - 08.2021
  • Supervised campers to ensure safety, wellbeing, and positive group dynamics.
  • Planned and led nature-based activities, crafts, games, and themed projects.
  • Maintained a clean, safe environment and followed all safety protocols.
  • Fostered a fun, inclusive atmosphere that encouraged personal and social growth.
  • Communicated effectively with parents and staff; supported daily camp operations.

Education

Bachelor's degree - Film Studies and Anthropology/ Sociology

Pace University
New York, NY
09.2020 - 05.2024

Skills

Customer Service & Guest Relations

Awards

Magna Cum Laude — May 2024
Graduated with Magna Cum Laude honors, reflecting four years of dedicated academic excellence. Developed strong skills and knowledge in Film and Sociology/Anthropology that contributed to my personal and professional growth. This achievement reinforced my belief that hard work and determination lead to lasting recognition.

Dean’s List — 2020–2024
Consistently named to the Dean’s List throughout college, recognizing my sustained commitment to academic success and lifelong learning.

Groups

Dyson Women’s Leadership Initiative — Pace University
September 2020 – May 2024
Engaged member focused on leadership development and discussions on culture, race, and gender, complementing my sociology studies. Actively participated in community events and initiatives, fostering a strong commitment to empowerment and service.

WPUB College Radio Host — Pace University
September 2020 – May 2024
Hosted a weekly music radio show for four years, sharpening communication, presentation, and time management skills. Developed confidence and a passion for discovering and sharing new music and ideas.

Timeline

Part-Time Shift Lead

Pressed
02.2025 - 05.2025

Seasonal Sales Associate

Dr Martens
11.2024 - 01.2025

Smoke Shop Cashier

The Hemp Shop
06.2024 - 08.2024

Childcare Provider

Families
05.2022 - 08.2022

Summer Camp Counselor (Seasonal)

SONCCA
07.2021 - 08.2021

Bachelor's degree - Film Studies and Anthropology/ Sociology

Pace University
09.2020 - 05.2024
Lena MacDonaldPassionate About Customer & Guest Relations — Ready To Contribute