Matthew Alltop
Upper Arlington,OH
Summary
Knowledgeable Install and repair offering 9 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Overview
10
10
years of professional experience
Work History
Luxe Air
Home Business Through Choice Home Warrenty
Upper Arlington, Ohio
03.2021 - Current
- Served customers and followed outlined steps of service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Oversaw daily operations to ensure high levels of productivity.
- Improved operations through consistent hard work and dedication.
- Conducted research, gathered information from multiple sources and presented results.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Adhered to social distancing protocols and wore mask or face shield.
HVAC Commercial Lead Installer
Columbus Worthington Air (ARS)
Worthington , Ohio
01.2021 - Current
- Performed routine preventive maintenance on air circulation, plumbing and electrical building systems.
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Laid out materials and system components to prepare for installation.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Loaded and unloaded building materials used for construction.
- Removed damaged tile, brick and mortar as part of project demolition.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Installed complete systems at new residential and business construction sites.
- Demonstrated knowledge of local building codes and requirements on each project.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
HVAC Residential Service Manager
CJS Heating And Air
Columbus , OH
11.2017 - 12.2020
- On Call to with detailed instruction to help technicians work through repair and install.
- Attended Sales training in Dallas Texas for 3 days.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Assessed employee work and improved performance with hands on and verbal approaches.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed and maintained courteous and effective working relationships
- Carried out day-day-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
HVAC Lead Installer
Accurate Heating And Cooling
Chillocothe, OH
09.2012 - 11.2017
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Performed routine preventive maintenance on air circulation, plumbing and electrical building systems.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Removed damaged tile, brick and mortar as part of project demolition.
- Loaded and unloaded building materials used for construction.
- Fixed broken systems with power tool and HVAC tools and educated customers on proper use to prevent future mishaps.
- Calculated materials and time needed for each job.
- Troubleshot and repaired broken mechanical systems or installed updated ones for best-in-class service.
- Installed complete systems at new residential and business construction sites.
- Worked with a variety customers to understand needs and provide excellent service
- Managed team of 1 to 2 employees, overseeing hiring, training, and professional growth of employees
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in team-building activities to enhance working relationships
- Created plans and communicated deadlines to ensure projects were completed on time
- Conducted research, gathered information from multiple sources and presented results
- Monitored company inventory to keep stock levels and databases updated
- Developed team communications and information for meetings
- Carried out day-day-day duties accurately and efficiently
- Adhered to social distancing protocols and wore mask or face shield
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
HVAC 600 Credit Hours Career And Technical Hours - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Mid-East Career And Technology Center
Zanesville, OH06.2012
High School Diploma -
Jefferson High School
Online High School02.2009
Skills
- HVAC systems
- System installations
- System repairs
- Project estimation and bidding
- Schematics Interpretation
- Commercial construction
- Flooring
- Emergency Procedures
- Troubleshooting
Fishing, Home repair, traveling ,vehicles
I LOVE fishing from bank or boat. I enjoy being out in nature with my family and my Dog in tolerable weather. I like learning how things work and making them like new again. I also enjoy seeing new places and how things are different and to try new and different foods.
Timeline
Luxe Air
Home Business Through Choice Home Warrenty
03.2021 - Current
HVAC Commercial Lead Installer
Columbus Worthington Air (ARS)
01.2021 - Current
HVAC Residential Service Manager
CJS Heating And Air
11.2017 - 12.2020
HVAC Lead Installer
Accurate Heating And Cooling
09.2012 - 11.2017
HVAC 600 Credit Hours Career And Technical Hours - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Mid-East Career And Technology Center
High School Diploma -
Jefferson High School