Matthew Alvarez
Harrisburg,PA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Sherwin-Williams
Edison, New Jersey
08.2022 - 06.2025
- Delivered products to customers efficiently and on schedule.
- Managed inventory and ensured stock accuracy during deliveries.
- Assisted in loading and unloading materials at warehouse locations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Maintained a positive and consistent communication with customers throughout each delivery
Customer Service Associate
Walmart
Kearny, New Jersey
02.2020 - 09.2022
- Assisted customers with product inquiries and provided effective solutions.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured shelves were stocked appropriately.
- Collaborated with team members to enhance customer service processes.
- Trained new employees on customer service protocols and store operations.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Monitored inventory levels and communicated restocking needs to management.
Warehouse Associate
Amazon
Elizabeth, New Jersey
04.2015 - 12.2018
- Operated material handling equipment to transport products within the warehouse.
- Loaded and unloaded delivery trucks to manage incoming and outgoing shipments.
- Organized inventory in designated storage areas for easy access and retrieval.
- Inspected products for quality assurance before packing and shipping.
- Utilized warehouse management systems for tracking inventory levels and orders.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Education
West Side High-school
Newark, NJSkills
- Route optimization
- Inventory management
- Vehicle maintenance
- Delivery tracking
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Customer service
- Freight expertise
- Shipping and packaging
- Clear communication
- Logistics
- Forklift operation
- Verbal and written communication
- Positive attitude
- Valid Driver's license
- Pallet jack and hand truck operation
- Punctual and reliable
- Customer interaction
- Quality assurance
Timeline
Delivery Driver
Sherwin-Williams
08.2022 - 06.2025
Customer Service Associate
Walmart
02.2020 - 09.2022
Warehouse Associate
Amazon
04.2015 - 12.2018
West Side High-school