Matthew Anderson
Rancho Santa Margarita,CA
Summary
Dynamic Shift Leader with a proven track record at Firehouse Subs, adept in customer service management and cash handling. Excelled in enhancing customer satisfaction, streamlining inventory, and resolving conflicts with a positive attitude. Demonstrated exceptional team leadership and problem-solving skills, driving product and service improvements effectively.
Overview
1
1
year of professional experience
Work History
Shift Leader
Firehouse Subs
07.2023 - 08.2024
- Evaluated customer needs and feedback to drive product and service improvements.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
California Polytechnic University of Pomona
Pomona, CA05.2028
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Customer Service Management
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Firehouse Subs
07.2023 - 08.2024
High School Diploma -
California Polytechnic University of Pomona
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