Matthew Andre
Burleson
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operator II
Alcon
06.2025 - Current
- Processed orders timely and accurately by service level.
- Managed inventory discrepancies when product may be missing by adjusting picking, and non-picking locations to the correct quantity.
- Report problems to leadership and help everyone coordinate with each other on finishing before carrier deadlines.
- PIT certified on all equipment needed for Centre Warehouse operation.
- Helped returns by storing and moving pallets to process RMAs/RGAs.
Associate I, Customer Service
Alcon
06.2024 - 06.2025
- Processed orders accurately, and alerted customers of cut-off times by the warehouses in Fort Worth, Mira Loma, and Elkridge.
- Started RMAs/RGAs and gave customers return addresses to receive refunds for products they didn't need
- Used an AGM (Agile Consignment Management) platform to help customers manage their inventory on their shelves at the facilities they work at.
- Fixed carrier delays and errors by calling FedEx/UPS on behalf of the customer to resolve issues with shipping and logistics.
Operator I
Alcon
10.2021 - 06.2024
- Cross-trained in multiple areas of Alcon distribution
- Flexible with hours, and worked overtime as needed
Medical Records Clerk
Central Georgia Heart Center
08.2018 - 06.2020
- Point of contract for software issues in Centricity and fax server operations.
- Coordinates any issues that arise early with the outside IT manager.
- In house IT person for most simple issues.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and compliance.
- Streamlined document retrieval processes, enhancing efficiency in accessing medical histories for clinical staff.
- Coordinated with healthcare providers to verify patient information, improving overall data integrity.
- Trained new clerks on EHR software and organizational procedures, fostering a knowledgeable team environment.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05-2015
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Working with a sense of urgency
Certification
- CompTIA A+
- Automotive Technology
- Automotive Electrical Systems
Timeline
Operator II
Alcon
06.2025 - Current
Associate I, Customer Service
Alcon
06.2024 - 06.2025
Operator I
Alcon
10.2021 - 06.2024
Medical Records Clerk
Central Georgia Heart Center
08.2018 - 06.2020
High School Diploma -
Houston County High School