Matthew Arch
San Mateo,CA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Consultant
7-eleven
San Mateo, CA
10.2023 - Current
- Developed and presented business plans for clients to assist in the decision-making process.
- Created financial projections based on market research data and industry trends.
- Conducted surveys of customer satisfaction to identify areas of improvement.
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
- Assisted with creating marketing campaigns to increase sales and brand awareness.
- Reviewed corporate policies for compliance with applicable laws and regulations.
DIRECTOR OF OPERATIONS
Chick-fil-A
San Jose, CA
08.2022 - Current
- Lead, managed, and coached all team members to grow sales north of $14 million
- Oversaw 120+ team members to increase business profit from 8% when upon arrival to now 12% in 9 months
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Defined, implemented, and revised operational policies and guidelines
- Monitored budget and utilized operational resources
- Provided leadership and guidance to team members and leaders
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
OWNER/OPERATOR
Bann Thai
Riverside, CA
03.2020 - 05.2022
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Evaluated suppliers to maintain cost controls and improve operations
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
DISTRICT MANAGER
Fatburger
Los Angeles, CA
08.2017 - 03.2020
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Modeled best practices for sales and customer service
- Built positive and productive relationships with store and field leadership
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
TRAINING GENERAL MANAGER
El Pollo Loco
San Bernardino, CA
06.2015 - 08.2017
- Trained new hires to perform cross-training exercises with experienced workers
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Conducted orientation sessions and organized on-the-job training for new hires
- Assisted in development of employee assessments to measure training value
- Analyzed feedback from employees on existing training programs in order to make improvements as needed
Education
Associate of Arts - Business Administration And Management
Riverside City College
05.2011
High School Diploma -
John F Kennedy Middle College High School
09.2009
Skills
- Strategic Vision
- Motivational Leadership
- Performance Analysis
- Leadership Training
- Schedule Oversight
- Overseeing Personnel
- Operational Leadership
- Cost Control
- Business Management
- Quality Assurance
Certification
- Food Safety Manager
Affiliations
- Hiking
- Racquetball
- Quadball
- Weight LIfting
References
References available upon request.
Timeline
Business Consultant
7-eleven
10.2023 - Current
DIRECTOR OF OPERATIONS
Chick-fil-A
08.2022 - Current
OWNER/OPERATOR
Bann Thai
03.2020 - 05.2022
DISTRICT MANAGER
Fatburger
08.2017 - 03.2020
TRAINING GENERAL MANAGER
El Pollo Loco
06.2015 - 08.2017
Associate of Arts - Business Administration And Management
Riverside City College
High School Diploma -
John F Kennedy Middle College High School
- Food Safety Manager