Matthew Ashby
Kansas City,MO
Summary
Dynamic customer service professional with extensive experience in the hospitality industry. Proven expertise in food and beverage, complemented by strong multitasking abilities. Successfully trained staff and implemented quality control measures, enhancing guest satisfaction and operational efficiency. A dedicated team player committed to excellence.
Overview
14
14
years of professional experience
Work History
Waiter
801 Chophouse
Kansas City, MO
01.2021 - Current
- Provided exceptional service, maintaining a standard of excellence. Focused on organization, cleanliness, appearance, and most of all, guest experience.
- In-debth knowledge of beef and cattle, stemming back to my youth growing up on a small farm.
- The ability to recommend beverages and wine, not only from the literature, but also from personal experience and tastings.
- Collaborated with kitchen staff to ensure timely food delivery during peak service hours.
- Trained new staff on service protocols, fostering a team-oriented environment and promoting growth of the company.
Management Onboarder
Darden Restaurant Group
Springfield, MO
05.2017 - 12.2020
- Trained and mentored new management staff on,l day to day resturant functions, software/equipment handling, and customer service standards.
- Cultivated streamlined processes for inventory management, reducing turnaround time for all involved.
- Implemented quality control measures that improved service accuracy and customer satisfaction rates.
Bartender
Backlot Draft and Cocktails
Springfield, MO
09.2015 - 03.2017
- Crafted established as well as new cocktails recipes tailored to guest taste and preferences.
- Maintained an in-debth knowledge of local and popular drafts, with insight on all 58 of our rotating taps.
- Assisted in maintaining cleanliness and organization of bar area to enhance guest experience.
- Managed inventory levels, restocked supplies, and minimized waste through efficient standards and practices.
Team Lead
Party Station Rentals
Nixa, MO
05.2012 - 10.2015
- Coordinated logistics for events, ensuring timely setup and breakdown of equipment.
- Stayed self-motivated, with a strong sense of personal responsibility and a dedication that our employers event ran smoothly.
- Worked effectively in a fast-paced environment.
- Managed vendor relationships to secure quality services and products that we could not provide ourselves.
Skills
Customer service and sales professional
Strong multitasking and time management skills
Food and beverage expert
Strong team player
Timeline
Waiter
801 Chophouse
01.2021 - Current
Management Onboarder
Darden Restaurant Group
05.2017 - 12.2020
Bartender
Backlot Draft and Cocktails
09.2015 - 03.2017
Team Lead
Party Station Rentals
05.2012 - 10.2015