Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MATTHEW A. SILVA

Lakewood,California

Summary

Acquainted customer service professional adept at tending to consumers. Confident on being able to effectively communicate with customers and colleagues alike. Committed to guest satisfaction and creating a comfortable environment.

Overview

1
1

Year of professional experience

Work History

Fulfillment Expert

Target
08.2024 - Current
  • Collaborated with team members to meet daily metrics, contributing to overall department success.
  • Balanced multiple tasks and duties while being timed and making sure guests in-person and online were satisfied.
  • Meet or exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Cross trained in multiple other departments to fill gaps when necessary.

Barista

Starbucks
10.2024 - 05.2025
  • Upheld a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs.
  • Focused on maintaining a clean and organized workspace for productivity as well as safety.
  • Handled customer complaints professionally, enauring satisfaction and building trust.
  • Memorized dozens of drinks as well as learned how to cater to customized drinks in a timely manner.

Education

Diploma - Health And Medical

Ernest McBride High School
Long Beach, CA
06.2024

Skills

  • Excels at communication skills and holding a calm frame of mind in the face of impertinent customers
  • Competent in using necessary software
  • Friendly and Outgoing personality, approachable body language and compassionate for others
  • Proactive stance on customer service rather than reactive
  • Ability to follow company procedures and policies
  • Problem solving and persistent in finding solutions to customer problems
  • Following orders of a leader or manager as well as a adapting in the face of uncertain and changing circumstances

Certification

•Cpr certified


•food safety certified

Timeline

Barista

Starbucks
10.2024 - 05.2025

Fulfillment Expert

Target
08.2024 - Current

Diploma - Health And Medical

Ernest McBride High School

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MATTHEW A. SILVA