Matthew Baez-Lopez
Miami
Summary
Dynamic Sales Associate with strong customer service and teamwork skills. Proven ability to enhance customer experiences and achieve sales targets through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sketchers
Aventura, FL
02.2026 - Current
- Maintained knowledge of current promotions and merchandise to drive sales.
- Collaborated with team members to achieve daily sales targets consistently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy.
- Trained new associates on customer service protocols and store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Lead
Journeys Shoes
Aventura, FL
11.2024 - 11.2025
- Implemented operational improvements that increased store efficiency and reduced downtime.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Enhanced client relationships through consistent communication and personalized solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Cashier
Publix
Miami Gardens, FL
01.2023 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash handling procedures, ensuring accuracy and accountability.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas to promote safety.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - International Business
Broward College
Fort Lauderdale, FL05-2027
Skills
- Product presentation
- Inventory management
- Order fulfillment
- Customer service
- Multitasking strength
- Multi-tasking strength
- Sales techniques
- Teamwork and collaboration
- Reliable and punctual
- Flexible schedule
- Problem-solving skills
- Professional demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Sketchers
02.2026 - Current
Sales Lead
Journeys Shoes
11.2024 - 11.2025
Cashier
Publix
01.2023 - 11.2024
Associate of Arts - International Business
Broward College