Matthew Bailey
Irving,TX
Summary
Healthcare operations leader with 20+ years overseeing Food & Nutrition, EVS, Facilities, Linen/Textile Care, Patient Transport, and support service operations across major hospitals. Proven record in elevating culinary quality, strengthening compliance, modernizing production workflows, reducing waste, and improving patient dining experience. Experienced in multi-hospital leadership, capital renovations, team development, and performance improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Director of Facilities
SUTTER HEALTH – Sutter Medical Center Sacramento
Sacramento, California
01.2024 - 01.2025
- Oversaw facility operations for a 560+ bed. Annual operating budget $285M of tertiary/quaternary medical center. Led team of 38 engineers with an Assistant Director and a Project Manager. Pass of TJC Tri-Annual
- Directed capital projects - Shelled Space to patient unit, MRI/CT replacements. Cafeteria - Dish room remodel.
- Managed maintenance programs to sustain operational efficiency and reliability.
- Led cross-functional teams in executing facility upgrades and renovations.
- Collaborated with external vendors to ensure timely procurement of supplies and services.
- Oversaw facility operations, ensuring compliance with health and safety regulations.
- Managed vendor relationships to optimize service delivery and cost efficiency.
District/Regional Manager – Support Services
Aramark Healthcare
San Francisco, California
01.2019 - 01.2024
- Managed $64M healthcare portfolio across 5 hospitals + 23 MOBs for Facilities, EVS, F&N, Patient Transport, Fleet Management, and Medical Equipment Cleaning.
- Directed $2.5M kitchen modernization improving workflow & sanitation.
- Implemented standardized production systems reducing waste & improving accuracy.
- Strengthened compliance with ServSafe, sanitation, and city waste regulations.
- KPI performance hitting all targets consecutively at 100% or greater.
- Performance Improvements in very strong labor union environment. Discharge turn times from 122 minutes to under 56 minutes. Over-time from 29% to 7%. Employee Turnover rate down to 9%. Patient Satisfaction from 65% to over 83% in inner city
- Led operational strategies to enhance patient satisfaction and service delivery across multiple healthcare facilities.
- Developed training programs to improve staff performance and operational efficiency
- Developed and implemented cost-saving strategies to optimize resource allocation across facilities.
- Managed budgeting processes, aligning financial resources with organizational goals for sustainable growth.
Interim Retail Manager – Stanford Hospital
SODEXO HEALTHCARE
01.2016 - 01.2019
- Managed $23K/day high-volume hospital retail food operation.
- Improved throughput and reduced food waste via standardized processes.
- Modernized product offerings and launched a staff pre-order service.
- Supervised daily operations to ensure efficient service delivery and compliance with healthcare standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service practices and operational procedures.
Director – Environmental Services & Linen
Children’s Hospital of Orange County
- Led 92 FTEs and an $8.9M budget across 840,000 sq. ft.
- Achieved zero Joint Commission & state audit findings.
- Strengthened cleanliness standards supporting Food & Nutrition operations.
- Developed strategic initiatives to improve hospital-wide patient satisfaction scores.
- Led cross-functional teams to enhance operational efficiency and patient care delivery.
- Implemented data-driven approaches to optimize resource allocation across departments.
Director, Environmental & Textile Care Services
CLEVELAND CLINIC ABU DHABI
01.2013 - 01.2016
- Led operational launch of a U.S.-modeled, JCI-accredited hospital.
- Oversaw 400+ FTEs across EVS, Linen, and Uniform operations.
- Implemented LEED waste systems including food, hazardous, and composting streams.
- Achieved 96–99% patient satisfaction.
- Developed and implemented performance metrics to monitor departmental effectiveness.
- Collaborated with multidisciplinary teams to optimize healthcare delivery processes.
- Mentored department leaders, fostering professional growth and leadership capabilities.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Manager, Environmental Services
KAISER PERMANENTE – Modesto, CA
Modesto, CA
01.2012
- Streamlined EVS operations across 500,000 sq. ft. facility.
- Rewrote labor assignments with full union collaboration.
Education
FAA Air Traffic Control
United States Navy
Culinary Arts
LederWolf Culinary Academy
Skills
- Environmental Services
- Facilities Management
- Patient Transportation
- Multi-site LeadershipCapital Project Oversight
- Regulatory Compliance
- Food & Nutrition
- Patient & Care Giver Focused
- Workflow Optimization
- KPI Driven Systems
Affiliations
American Society of Healthcare Engineering (ASHE)
Association for the Healthcare Environment (AHE)
Certification
- Six Sigma Green Belt
- LEED/Green Recycling
- ServeSafe Certified
- MAPA/CPI
- Mass Decontamination Educator
- Management Development
- Certified Adult & Child Life Saver
- Prior Serve Safe – Will have recertification prior to starting
Timeline
Director of Facilities
SUTTER HEALTH – Sutter Medical Center Sacramento
01.2024 - 01.2025
District/Regional Manager – Support Services
Aramark Healthcare
01.2019 - 01.2024
Interim Retail Manager – Stanford Hospital
SODEXO HEALTHCARE
01.2016 - 01.2019
Director, Environmental & Textile Care Services
CLEVELAND CLINIC ABU DHABI
01.2013 - 01.2016
Manager, Environmental Services
KAISER PERMANENTE – Modesto, CA
01.2012
Culinary Arts
LederWolf Culinary Academy
Director – Environmental Services & Linen
Children’s Hospital of Orange County
FAA Air Traffic Control
United States Navy