Matthew Baisden
Johnstown
Summary
Driven crew leader specializing in training, customer service, and conflict resolution. Demonstrated success in improving team performance and achieving high levels of customer satisfaction. Strong ability to implement effective training programs and resolve conflicts efficiently.
Overview
2026
2026
years of professional experience
Work History
Crew Leader
McDonald's
Johnstown
03.2024 - Current
- Trained new crew members on procedures and customer service standards.
- Developed and delivered training for new hires on job duties, safety protocols, and company policies.
- Mentored newly hired crew members to prepare each for job roles.
- Assisted customers with their orders, ensuring satisfaction and accuracy.
- Resolved customer complaints promptly to enhance overall experience.
- Monitored inventory levels and replenished supplies during shifts.
- Coordinated inventory management of supplies for job completion and ordered additional materials as needed.
- Proposed improvements to working conditions and equipment usage to enhance crew efficiency.
- Inspected cleanliness, organization and safety of job sites after every shift.
Landscaper
Local Landscaper
johnstown
- Collaborated with team members to ensure timely completion of landscape projects.
- Cleared debris from job sites, enhancing safety and operational efficiency.
- Collaborated with team members to complete landscape projects on schedule.
- Cleared debris from job sites to maintain a safe working environment.
- Educated clients on effective landscape maintenance techniques for optimal plant health.
- Provided clients with basic landscape maintenance tips for plant care.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Education
Still in High School -
Johnstown
Johnstown, OH05-2028
Skills
- Project coordination
- Team leadership
- Employee training
- Staff onboarding
- Customer service
- Client education
- Inventory management
- Product knowledge
- Time management
- Conflict resolution
- Physical stamina
Languages
Spanish
Limited
Timeline
Crew Leader
McDonald's
03.2024 - Current
Landscaper
Local Landscaper
Still in High School -
Johnstown