Matthew Baker
Low Point
Summary
Well-motivated worker with extensive skills and experience working in a customer/client-based environment. Enthusiastic about creating an exceptional experience for customers and coworkers. Strong collaborative worker.
Overview
14
14
years of professional experience
Work History
Claim's Specialist
State Farm Corporation
03.2025 - 01.2026
- Successfully accepted new and reassigned claims.
- Provide customer contact and relations.
- Communicated with customers in an understandable manner.
- Open to weekly meetings as well as 1-on-1 meetings for any coaching and evaluation.
- Willing to help and guide other teammates and employees when needed.
- Managed payments to Insureds upon working through coverage and determining appropriate amounts that State Farm owed for claims.
Delivery Driver
Domino's (9615)
12.2024 - 03.2025
- Assists with helping in-store customers with placing and picking up orders.
- Managed cash, as well as credit card usage for order payments.
- Successfully help with cut table and boxing food for pickups and deliveries.
- Delivered orders in a timely and accurate manner.
- Cleaning the store to standards set by the company.
Agent
Globe Life Liberty National
06.2024 - 12.2024
- Educating and easily explaining different policies and options to clients.
- Open to the weekly meetings as well as sit downs for any evaluation.
- Willing to guide and help the team whenever possible.
Supervisor
Starbucks Corporation
10.2020 - 06.2024
- Assisted with the development and implementation of operational policies and procedures to ensure efficiency and accuracy of workflows within the store.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to employees in regards to job duties and responsibilities.
- Crafted beverages and food to the high quality standards set by Starbucks.
- Kept the store clean and stocked as needed to function optimally, while training others to do the same.
- Managed cash and card transactions, including manipulation of the safe.
- Put delivery orders away, as well as prepped for future orders to be placed.
- Ran and controlled the shift through communication with fellow baristas, assuring the store runs smoothly.
- Being the one who deals with any situation that could potentially arise.
Delivery Driver
Pizza Hut
03.2021 - 06.2021
- Assists with helping in-store customers with placing and picking up orders.
- Managed cash as well as card usage for order payments.
- Successfully help with cut table and boxing food for pickups and deliveries.
- Delivered orders in a timely and accurate manner.
- Cleaned the store to standards set by the company.
Proprietor
Clog-B-Gone
09.2018 - 10.2020
- Assessed the situation within each customer’s home to find out where the clogged drain was happening; giving an estimated price and time to remedy the situation; following through by making sure they had an unclogged drain and flowing water before leaving.
- Handled customer payments by cash or card.
- Maintained the stock of inventory within the work vehicle to be prepared for any job.
- Maintained records of work performed on each job site including material used and time spent on the job.
- Emergency services provided when needed including repairing burst pipes during inclement weather conditions.
- Performed routine maintenance tasks such as flushing out drainpipes or cleaning out grease traps.
- Communicated with customers regarding recommendations on repairs, replacements, and upgrades of plumbing equipment.
Barista
The Depot Coffee House
06.2016 - 10.2018
- Opened and closed the store, depending on which shift was being worked.
- Manipulated the safe and cash to prep or end the day accordingly.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas and americanos.
- Operated cash registers to process customer payments.
- Assisted in the preparation of baked goods including muffins, cookies, scones, and cakes.
- Adhered to health department regulations concerning sanitation standards.
Fitness Trainer
Baker Fitness
05.2014 - 06.2016
- Developed individualized fitness plans tailored to the needs and goals of clients.
- Demonstrated proper form, technique, and posture for strength training exercises.
- Monitored client progress and adjusted program accordingly.
- Participated in continuing education courses related to fitness instruction.
Receiving Specialist
Menards
05.2014 - 08.2015
- Received and unloaded orders from delivery trucks, including verifying the accuracy and condition of orders.
- Operation of propane-based forklifts throughout the lumberyard and electric based forklifts inside the store.
- Organized and stocked the lumber yard for efficiency.
- Handled customer interactions and assisted with locating products.
- Put together orders for online and in-person pick-ups.
- Assisted in cleaning the shipping and receiving area of the store before close.
Environmental Associate
5005 Properties
07.2012 - 05.2014
- Cleaned and maintained rental properties.
- Assisted with collection of past due rent from tenants.
Education
Bachelors (B.A.) - Theology, Biblical Studies
InCharacter School of Ministry
01.2012
Skills
- Process Improvement
- Inventory Control
- Training and Mentoring
- Friendly and Outgoing
- Conflict Mediation
- Team Leadership
- Forklift Operations
- Safe Food Handling
- Collaborator
- Speedy and Efficient
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Claim's Specialist
State Farm Corporation
03.2025 - 01.2026
Delivery Driver
Domino's (9615)
12.2024 - 03.2025
Agent
Globe Life Liberty National
06.2024 - 12.2024
Delivery Driver
Pizza Hut
03.2021 - 06.2021
Supervisor
Starbucks Corporation
10.2020 - 06.2024
Proprietor
Clog-B-Gone
09.2018 - 10.2020
Barista
The Depot Coffee House
06.2016 - 10.2018
Receiving Specialist
Menards
05.2014 - 08.2015
Fitness Trainer
Baker Fitness
05.2014 - 06.2016
Environmental Associate
5005 Properties
07.2012 - 05.2014
Bachelors (B.A.) - Theology, Biblical Studies
InCharacter School of Ministry