Matthew Barnett Tjoa
The Bronx,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Lead
FAO Schwarz
2022.10 - Current
- Responsible for coordinating the Operations team of 25 with the goal of ensuring that all daily tasks are completed
- Overseeing and maintaining an accurate inventory of all merchandise in the stockrooms and within the storefront
- Coordinating and organizing the bi-weekly ordering of all back of house supply orders
- General Keyholder, responsible for the daily closing procedures of both the stockrooms and the storefront
- Overseeing the proper training of new operations team members to ensure that standards are being followed and maintained
- Supervise the daily receiving process and make certain that all warehouse transfers and vendor purchase orders are accurately received and that all shipment discrepancies are properly reported
- Working alongside the Visual team to help set the Visual standard for the sales floor store wide and coordinating the operations team in understanding and maintaining these standards
- Maintaining a consistent and reliable relationship between the operations team and our in store Vendors in order to protect business needs
- Overseeing the daily replenishment and merchandising of the sales floor and ensuring that all visual standards are maintained throughout the store and that the sales floor is fully prepared for business
- Responsible for ECommerce operations, overseeing the picking, processing, packaging and shipping of all ECommerce orders received in Shipstation and through the ship from store program
- Daily coordination of the Back of House operations and staff to fit the needs of the Front of House business with the Front of House leads and managers
- Periodic coordinating and supervising the preparation of the Front of House for special events with the operations staff and event staff.
Toy Tech
FAO Schwarz
2021.09 - 2022.10
- Maintaining and organizing multiple stockrooms
- Identifying emerging areas of opportunity in stockrooms for backstocking newly received products
- Receiving and processing daily shipment of product
- Ensuring the complete daily replenishment of the sales floor and maintaining visual standards
- Supporting Visual moves and remerchandising of the sales floor
- Merchandising Vendor Sets, Resets and moves with and without planogram
- Assisting with the picking of, processing and packaging of items for the ecommerce program
- Aided in shipping over 25,000 units, which resulted in eight hundred and sixty six thousand dollars in ecommerce sales during Holiday 2021
- Conducting periodic cycle counts to develop and maintain inventory integrity
- Using cycle counts to ensure that all vendors and all styles are represented and merchandised on the sales floor and back stock is properly stored
- Trained on ShipStation Online Shipping system
- Familiar CHQ Teamwork Back Of House System.
Stock Team Member
Banana Republic
2020.01 - 2021.01
- Maintaining and organizing stockroom
- Delivering and organizing product from stockroom to sales floor
- Receiving and processing weekly deliveries of product.
Seafood Team Member
Whole Foods
2019.01 - 2020.01
- Continuous interactions with new and regular customers
- Maintaining the organizational standards within the department
- Making sure product is properly stocked
- Maintaining an accurate up to date inventory list
- Completing orders for stock and inventory
- Obtained New York State Food Handlers license.
Office maintenance
Samuel Cockburn & Sons
2018.01 - 2019.01
- Painting, window washing, and Groundskeeping
- Occasionally making sales of holiday monument markers.
Education
Second Year College Student - Political Science
John Jay College
New York, NYHigh School Graduation -
Facing History School
New York, NY06.2017
Skills
- Critical Thinking
- Leadership
- Process Improvement
- Process Analysis
- Shipstation
- Project Management
- Food Handling
- Customer Relations
- Task Delegation
- Quality Assurance
- Cycle counting
- Operations Management
Accomplishments
- FAO Schwarz Star of the Stage January 2022
- Honor roll
- The Facing History School Outstanding Community Commitment Award
- Chancellor's Honor Roll, Achievement in Journalism
- Department of Education Cooperation In Government Award
Activities
- Video Game Club
- FHS Philosophy Club
- Human United Strength Organized (HUSO)
Timeline
Operations Lead
FAO Schwarz
2022.10 - Current
Toy Tech
FAO Schwarz
2021.09 - 2022.10
Stock Team Member
Banana Republic
2020.01 - 2021.01
Seafood Team Member
Whole Foods
2019.01 - 2020.01
Office maintenance
Samuel Cockburn & Sons
2018.01 - 2019.01
Second Year College Student - Political Science
John Jay College
High School Graduation -
Facing History School
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