Matthew Bartholomay
Management
Gas City,IN
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Home Depot
11.2015 - 10.2023
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Education
High School Diploma -
Countryside High School
Clearwater, FL05.2010
Skills
- Customer Empathy
- Customer Acquisition
- Effective communication
- Engagement Strategy Development
- Data Analytics
- Account Management
- Adaptability and flexibility
- Team leadership
- Attention to detail
- Time management
Timeline
Customer Experience Manager
Home Depot
11.2015 - 10.2023
High School Diploma -
Countryside High School
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