Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Beetsch

Tea,USA

Summary

Skilled Worker with rich background in hospitality and customer service. Demonstrated strengths in team leadership, communication, and problem-solving skills. Notable for improving customer satisfaction scores through exceptional guest relations and efficient management.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
Sioux Falls, South Dakota
05.2024 - 06.2025
  • Received daily delivery instructions and route assignments from dispatch.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Front Desk Manager

Comfort Inn & Suites
01.2023 - 05.2024
  • Scheduled staff to provide adequate coverage and trained associates in effective guest relations skills.
  • Supervised front desk cash management, accepted and recorded vouchers and processed credit cards.
  • Integrated innovative technologies to streamline front desk operations and improve guest experience and efficiency.
  • Recruited, hired and trained staff to cultivate team-oriented atmosphere.
  • Remained calm and alert during high-volume shifts and resolved issues with critical thinking and diplomatic communication.
  • Trained front desk staff on customer service excellence and conflict resolution tactics.

Front Desk Night Auditor

Comfort Inn & Suites
05.2021 - 01.2023
  • Posted charges, calculated bill, collected payment and made change for guests.
  • Finalized transactions completed daily and processed credit card transactions.
  • Programmed wake-up calls at requested times for guests.
  • Verified guest information to accommodate special requests such as additional keys, package delivery and storage of valuables.
  • Coordinated responses to guest needs by working with housekeeping, room service and maintenance.

Fry Cook

Tea Steak House
Tea, USA
10.2019 - 05.2021
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Handled waste management duties by properly and safely disposing of all trash at end of shift.
  • Communicated with kitchen staff to complete orders quickly.
  • Collaborated with all team members to promote consistent workflows and deliver food orders on time.
  • Organized kitchen and walk-in freezer to enable all employees to easily find items.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Kept stations stocked and ready for use to maximize productivity.

Sandwich Artist

Subway
Tea, USA
01.2018 - 09.2019
  • Delegated tasks to employees and monitored activities and task completion.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Uphold company standards and compliance requirements for operations and cleanliness of all areas.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.

Education

High School Diploma -

Tea Area High School
Tea

Skills

  • Communications
  • Staff supervision
  • Employee knowledge development
  • Planning
  • Coordination
  • Customer service
  • Food preparation
  • Stocking supplies
  • Organization
  • Time management

Timeline

Delivery Driver

Amazon
05.2024 - 06.2025

Front Desk Manager

Comfort Inn & Suites
01.2023 - 05.2024

Front Desk Night Auditor

Comfort Inn & Suites
05.2021 - 01.2023

Fry Cook

Tea Steak House
10.2019 - 05.2021

Sandwich Artist

Subway
01.2018 - 09.2019

High School Diploma -

Tea Area High School

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