Matthew Begley
Cape Coral,FL
Summary
With a proven track record at Service Corporation International, I excel in compassionate communication and mortuary operations, significantly enhancing service delivery and client satisfaction. Skilled in embalming and cremation services, my expertise and reliability have consistently fostered trust among grieving families, achieving remarkable service standards.
Professional mortuary practitioner with solid background in embalming and funeral service processes. Known for delivering high-quality preservation and preparation while maintaining compassionate approach. Collaborative team player with focus on achieving results and adapting to changing requirements. Skilled in restorative techniques and infection control with reputation for reliability and meticulous work.
Overview
17
17
years of professional experience
Work History
Funeral Director
Service Corporation International- Neptune Society
02.2023 - Current
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Completed death certificates, burial permits and other legal documents for families.
Embalmer Apprentice
Central Embalming Care Center #1070 SCI
01.2016 - 02.2022
- Received positive feedback from families for the care and dignity given to their loved ones during the embalming process.
- Prepared remains for services, viewings, and cremations.
- Ensured legal compliance by accurately completing required documentation for each case.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
- Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
- Improved overall aesthetics of deceased individuals through meticulous attention to detail during the restoration process.
- Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
- Assisted with autopsies, reports, and transport.
- Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
- Acted as supervisor when senior leadership was away.
- Trained personnel on current company applications such as carepoint and Compass and proper dispatching procedures.
- Received certifications for Matthews and C.A.N.A for cremation.
- Trained personnel on crematory operations and duties.
Nuclear Biological Chemical Specialist
U.S. Army Reserve Command
01.2016 - 12.2021
Funeral Director Embalmer Intern
Hodges Funeral Home At Lee Memorial Park
02.2020 - 01.2021
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Nuclear Biological Chemical Specialist
U.S. Army Active Duty
07.2012 - 01.2016
- Mentored junior specialists in their professional development by sharing knowledge and practical experience gained throughout my career as a Nuclear Biological Chemical Specialist.
- Planned, managed and ran gas chambers to help familiarize soldiers with potential C.B.R.N threats on the battlefield.
- Held classes and taught senior leadership on C.B.R.N related topics so that they could inform their junior enlisted.
Assistant to the Funeral Director
Fort Myers Memorial Gardens Funeral Home
01.2008 - 05.2012
- Assisted in conducting grief support groups for bereaved families to help them cope with their loss.
- Enhanced client experience by addressing inquiries and concerns promptly and professionally.
- Demonstrated empathy towards grieving families while guiding them through final disposition options-maintaining professional boundaries.
- Provided exceptional customer service while managing phone calls, emails, and walk-in inquiries from clients and vendors alike.
- Transported decedents locally and long distance.
- Assisted FD in the prep room with dressing and casketing.
- Attended and worked: Visitations, Funerals, Gravesides.
Education
Associate of Science - Funeral Services
St. Petersburg College
Clearwater, FL07-2022
Skills
- Compassionate communication
- Mortuary operations
- Budgeting and finance
- Cremation services
- Embalming
- Coaching
- Computer literate
- Crematory maintenance
- Restorative art
- Body preparation
- Problem-solving abilities
- Reliability
Timeline
Funeral Director
Service Corporation International- Neptune Society
02.2023 - Current
Funeral Director Embalmer Intern
Hodges Funeral Home At Lee Memorial Park
02.2020 - 01.2021
Embalmer Apprentice
Central Embalming Care Center #1070 SCI
01.2016 - 02.2022
Nuclear Biological Chemical Specialist
U.S. Army Reserve Command
01.2016 - 12.2021
Nuclear Biological Chemical Specialist
U.S. Army Active Duty
07.2012 - 01.2016
Assistant to the Funeral Director
Fort Myers Memorial Gardens Funeral Home
01.2008 - 05.2012
Associate of Science - Funeral Services
St. Petersburg College
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