Matthew Beles
Sarasota,FL
Summary
At Hoveround Corporation, excelled in coordinating schedules and resolving client issues, significantly enhancing customer satisfaction. Demonstrated expertise in Database Management and exceptional problem-solving abilities, maintaining a high performance average. Skilled in MS Office and adept at Information Collection, showcasing a balance of technical and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Coordinator
Hoveround Corporation
03.2019 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
IT Manager
Captial Properties & Services, Inc.
10.2010 - 03.2019
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Proven ability to learn quickly and adapt to new situations.
IT Manager
SAFE Electronics
06.2008 - 08.2010
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw daily performance of computer systems and immediately responded to any server issues to keep network up and running.
Education
High School Diploma -
06.1994
Skills
- Database Management
- Information Collection
- MS Office
- Patient Scheduling
- Consulting
- Data Entry
- Schedule Coordination
- Customer Service
- Relationship Building
Timeline
Coordinator - Hoveround Corporation
03.2019 - Current
IT Manager - Captial Properties & Services, Inc.
10.2010 - 03.2019
IT Manager - SAFE Electronics
06.2008 - 08.2010
Riverview High School - High School Diploma,
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