Matthew Bender
Turlock,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Select Harvest USA
Turlock, CA
06.2023 - Current
- Promote internal customer service by supporting the sales team in its efforts to promote prosperous relationships with the existing client base. This includes quoting, routing, and problem resolution for customer shipments in a timely manner
- Ensure proper issuing of sales and purchase contracts. Distribute electronic copies of contracts and ensure that Select Harvest receives returned signed copies.
- Accurate shipping instructions/purchase contracts. Distribute electronic copies of contracts and ensure that Select Harvest receives returned signed copies.
- Accurate shipping instructions/purchase orders are acquired from the customer for production and input into the company system promptly with acute attention to detail.
- Secures bookings from shipping lines per customer and sales instructions.
- Monitor system reports the balance to ship by contract and order detail by confirmed ship date, constantly monitoring contract compliance.
- Prepare shipment files will all completed original documentation. Monitor that all shipment files are reviewed and verified prior to document dispatch to customer an/or customers bank.
Ocean Rescue Lifeguard
California State Parks Foundation
San Diego, CA
06.2019 - 08.2022
- Performed daily maintenance of rescue equipment and lifeguard stands.
- Monitored beach conditions for hazardous materials, rip currents and other hazards.
- Assisted swimmers in distress by providing rescue services including resuscitation techniques.
- Certifications Include: Open Water Search and Rescue, Title 22, CPR for Professional Rescuers; First Aid for Public Safety Personnel; Lifeguarding/First Aid/CPR/AED.
Education
Bachelor of Arts - Economics
California State University - Stanislaus
Turlock, CA06.2023
Skills
- Microsoft Excel
- Microsoft word
- Account Management
- Customer Relations
- Good Communication Skills
- Report Generation
- Problem Resolution
- Customer Service
- Telephone Etiquette
Languages
Spanish
Limited
Timeline
Customer Service Specialist
Select Harvest USA
06.2023 - Current
Ocean Rescue Lifeguard
California State Parks Foundation
06.2019 - 08.2022
Bachelor of Arts - Economics
California State University - Stanislaus
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