Matthew Berg
Rockford,IL
Summary
Offering solid foundation in technical troubleshooting and repair, eager to learn and grow within field. Brings understanding of electrical systems and mechanical components, along with hands-on experience in installation and service work including PLC programming and VF drives. Ready to use and develop problem-solving and diagnostic skills in a Technical Support Engineer role.
Overview
14
14
years of professional experience
Work History
Field Service Manager
Drawing Technology
01.2024 - Current
- Provide on-site and remote support to customers for pneumatic, electrical and mechanical systems.
- Perform service and installation procedures on equipment utilizing VF drives and PLCs.
- Travel extensively to customer sites for install and support purposes.
- Reduce equipment downtime by implementing proactive maintenance plans and schedules.
- Enhance customer satisfaction by promptly addressing and resolving service issues.
- Establish strong relationships with clients, fostering long-term loyalty and repeat business.
- Shoot and edit training videos to develop customer and employee understanding of equipment functionality.
Account Manager
Rockford Systems
06.2021 - 01.2024
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Measured and designed physical machine guards and electrical systems on a wide variety of equipment across North America.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Lead Installation Technician
Rockford Systems
10.2018 - 06.2021
- Installed and programmed 24v PLC based safety control systems and wired pertinent equipment.
- Built and installed steel and extrusion based machine guarding solutions in the field.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Automotive Technician
Guaranteed Auto Repair
08.2017 - 10.2018
- Performed minor and major vehicle repairs, from oil changes to engine swaps.
- Evaluated and repaired vehicle mechanical and electrical system issues to effectively solve problems on the first visit.
- Kept the garage clean, organized and efficient.
General Manager
Advance Auto Parts
06.2016 - 09.2017
- Led the store in 2016 to finish the year as the number two store in the region (out of 591 stores) in both sales to target and controllable profit.
- Increased sales comp to 29% in 2016, continued a positive trend throughout 2017.
- Hired and trained several successful team members. Four of them received internal promotions, and one attained success at another company based on training received and skills honed under my leadership.
Parts Pro
Advance Auto Parts
09.2011 - 06.2016
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Maintained daily record of all transactions.
Skills
- System installations
- Outstanding communication skills
- Exceptional leader
- Conflict resolution skills
- Exemplary work ethic
- Safety-oriented mindset
- Recruiting and interviewing
- Diagnosis and repair
- Mathematical aptitude
- Critical thinking
- Microsoft Office
- Proficiency with mechanical and electrical systems
Timeline
Field Service Manager
Drawing Technology
01.2024 - Current
Account Manager
Rockford Systems
06.2021 - 01.2024
Lead Installation Technician
Rockford Systems
10.2018 - 06.2021
Automotive Technician
Guaranteed Auto Repair
08.2017 - 10.2018
General Manager
Advance Auto Parts
06.2016 - 09.2017
Parts Pro
Advance Auto Parts
09.2011 - 06.2016
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