Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
Timeline
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Matthew Birkhoff

Matthew Birkhoff

Long Beach,Mississippi

Summary

Field Director & ERG Lead at At Home Group | HR Specialist | DEI Advocate

As a Field Director & ERG Lead at At Home Group, I manage the profitable operation of a retailer with an emphasis on developing and maintaining a high-performing team through continuous improvement of talent. I have over a decade of experience in the customer service industry, specializing in human resources, employee relations, recruiting, talent management, Oracle HRIS systems, and E-Commerce. I leverage corporate operational guidelines, conduct P&L analysis, and navigate a global low-labor fleet model to drive sustainable growth for the company. I am also a passionate advocate for diversity, equity, and inclusion initiatives throughout the organizational spectrum. I lead the Employee Resource Group (ERG) for LGBTQ+ employees and allies, and implement research and development projects to foster a culture of respect, belonging, and empowerment. I am currently pursuing a bachelor's degree in human resources management and a SHRM certification, to further enhance my skills and knowledge in this field. I have a background in fashion merchandising, and I am a former city, state, and regional title holder within the LGBTQ+ community, championing the platform of anti-bullying and suicide awareness for LGBTQ+ youth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Field Director & ERG Lead

At Home Group
03.2016 - Current
  • I manage the profitable operation of a retailer with an emphasis on developing and maintaining a high-performing team through continuous improvement of talent
  • I have over a decade of experience in the customer service industry, specializing in human resources, employee relations, recruiting, talent management, Oracle HRIS systems, and E-Commerce
  • I leverage corporate operational guidelines, conduct P&L analysis, and navigate a global low-labor fleet model to drive sustainable growth for the company.
  • Tracked and analyzed campaign performance.
  • Increased overall productivity by identifying areas for improvement and implementing innovative solutions to address identified challenges.
  • Delivered high-quality results by enforcing rigorous quality control standards throughout all stages of project development.
  • Collaborated with other departments within the organization to develop cohesive strategies that aligned with company goals and objectives.
  • Oversaw the recruitment, hiring, training, and onboarding processes for new employees within the department.
  • Streamlined reporting processes to improve accuracy in data collection efforts while reducing time spent on administrative tasks.

Board Member

Be Fierce & Kind
03.2022 - Current
  • Be Fierce & Kind means that you can be a strong advocate for yourself, your community, and your clients without being condescending, rude, or mean
  • We wear a few hats here at Be Fierce And Kind, but no matter which one is on our big ol’ grapefruit head, we always strive to work with humility and humor.

Visual Merchandiser

Dillard's Inc.
08.2015 - 04.2016

General Manager

The Bourbon Pub and Parade
01.2010 - 08.2015

Education

Bachelor of Science - BS - Global Human Resources

Western Governors University
06.2025

Bachelor of Arts - BA - Fashion Merchandising

The University of Alabama
01.2009

High School Diploma -

Pope John Paul II Catholic High School
01.2006

Skills

  • Diversity and Inclusion
  • Executive Leadership
  • Employee Relations
  • Recruitment Strategies
  • Improving Organizational Standards
  • Policy Enforcement
  • Employment Record Verification
  • Employee Recognition Programs
  • Recordkeeping
  • Recruitment and selection

Certification

  • Unconscious Bias - LinkedIn
  • Think Like a Lawyer to Make Decisions and Solve Problems - LinkedIn
  • Human Resources: Creating an Employee Handbook - LinkedIn
  • Administrative Human Resources - LinkedIn
  • Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking - LinkedIn

Honors Awards

  • Miss Gay Louisiana America 2012 - Miss Gay America Pageantry System
  • Service Award of Excellence Recipient. Celebrating the art form of Female Impersonation.
  • New Orleans Pride Grand Marshal 2012 - City Of New Orleans

Timeline

Board Member

Be Fierce & Kind
03.2022 - Current

Field Director & ERG Lead

At Home Group
03.2016 - Current

Visual Merchandiser

Dillard's Inc.
08.2015 - 04.2016

General Manager

The Bourbon Pub and Parade
01.2010 - 08.2015

Bachelor of Science - BS - Global Human Resources

Western Governors University

Bachelor of Arts - BA - Fashion Merchandising

The University of Alabama

High School Diploma -

Pope John Paul II Catholic High School
Matthew Birkhoff