Matthew Bishop
San Pedro,CA
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional interpersonal skills and professionalism to best engage with customers and create a friendly and positive environment for customers. Committed to building immediate rapport with guests and maximizing business efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Norms Restaurants
Lomita, CA
11.2022 - Current
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Monitored dining room activity to ensure all guests had a positive experience.
- Answered phone inquiries, taking reservations and providing information as needed.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Delivered guest orders to correct tables or take-out counter.
Team Member
McDonald's Restaurant
San Pedro, CA
05.2021 - 11.2022
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
High School Diploma -
Port Of Los Angeles High School
San Pedro, CA06-2021
Skills
- Building rapport
- Team Collaboration
- Guest Relations
- Interpersonal Skills
- Service prioritization
- Multitasking
- Handling Complaints
Certification
- Certified Emergency Medical Technician
- BLS certified
Timeline
Front of House Staff Member
Norms Restaurants
11.2022 - Current
Team Member
McDonald's Restaurant
05.2021 - 11.2022
High School Diploma -
Port Of Los Angeles High School
- Certified Emergency Medical Technician
- BLS certified
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