Matthew Boateng
Summary
Results-driven IT professional with 4+ years of experience in IT auditing, systems management, and process optimization. Proven expertise in managing business systems, conducting detailed data analysis, and leading cross-functional collaborations to enhance operational efficiency. Strong background in system enhancements, testing, and compliance with regulatory frameworks such as SOC1, SOC2, SOX, NYDFS, HIPAA, and DORA. Adept at recommending and implementing innovative solutions to improve business proce...
Overview
4
4
years of professional experience
1
1
Certification
Work History
CPM IT SENIOR SPECIALIST
CNA Insurance Company
11.2022 - Current
- Managed the ServiceNow Risk Management platform transition, collaborating with developers, conducting User Acceptance Testing (UAT), and serving as a ServiceNow Risk Admin
- Developed test plans and executed data analytics to analyze process performance, identify inefficiencies, and recommend system improvements
- Enhanced internal controls and streamlined processes, driving a 25% improvement in operational efficiency
- Engaged with senior leadership, including CIO, CSO, and VP of Risk & Compliance, to provide transparent progress reports on audit issue resolutions and remediation efforts
- Conducted a comprehensive review of IT controls across areas such as Change Management, Access Management, Data Loss Prevention, and Vulnerability Management
- Created weekly dashboard reports using Excel and PowerPoint, delivering insights into control performance, remediation timelines, and on-time completion rates
SENIOR IT AUDITOR
Cenlar FSB
08.2021 - 10.2022
- Developed and executed over 20 test plans to validate system enhancements and remediation activities, achieving a 95% success rate in identifying and resolving control issues
- Analyzed business processes to uncover inefficiencies, implementing system enhancements that reduced testing cycle times
- Collaborated with IT and business teams to define requirements, enhance system functionalities, and ensure alignment with organizational objectives
- Provided daily insights on testing activities, including trend analysis and performance metrics, to support data-driven decision-making
Education
Bachelor of Science - Information Management & Technology
Syracuse University
Skills
- Business Systems Management
- Systems Testing
- UAT
- Process Improvement
- Optimization
- Stakeholder Engagement
- Consulting
- Data Analysis
- Reporting
- Risk Analysis
- Issue Management
- Compliance
- Regulatory Adherence
- Alteryx
- ServiceNow
- IdentityIQ
- AuditBoard
- ZenGRC
- Advanced Excel
- PowerPoint
- User Acceptance Testing
- Process Monitoring
- Systems Enhancements
Additional Highlights
- Successfully managed the resolution of 30+ control failures within 8-9 months, ensuring compliance and mitigating risks.
- Led training sessions and developed user guides for the ServiceNow platform, enhancing team proficiency and onboarding efficiency.
- Demonstrated ability to influence and consult with stakeholders at all levels, fostering collaboration and achieving project goals.
Technical Skills
Alteryx, ServiceNow, IdentityIQ, AuditBoard, ZenGRC, Advanced Excel (spreadsheets, data manipulation, formulas), PowerPoint (presentations, dashboards), User Acceptance Testing (UAT), Process Monitoring, Systems Enhancements
Certification
Certified Information Systems Auditor (CISA)
ISACA, 2024
Timeline
CPM IT SENIOR SPECIALIST
CNA Insurance Company
11.2022 - Current
SENIOR IT AUDITOR
Cenlar FSB
08.2021 - 10.2022
Bachelor of Science - Information Management & Technology
Syracuse University
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