Matthew Bombard

-Worked on a team of 12 managers and managed 130+

employees total, 70+ employees on any given shift. Managing

a location breaking $1.2 mil. A week in sales.

-Recruited new hires through hiring portal, managed

applicants, interviewed and selected new crew members.

Delivering crew reviews twice a year.

- Daily safe handling of small and large sums of money,

balancing of safe funds, placing coin and money orders,

opening and closing of books, working and communicating

with 3rd party monetary gathering services such as GARDA.

-Globally trained new and seasoned crew members on

working, maintaining, cleaning, restocking all sections during

open and closed hours.

- Selected exceptional employees and nurtured interest and

passion for sections by getting them involved in order

writing; trained remerchandising, studying sales and trends,

and keeping a healthy backstock relative to sales. Guided

growth through making failures and successes educational

moments.

- Built teams of confident, dedicated and coordinated daily

order writers for store sections.

-Worked beside the art team to create creative, eye-catching

signage highlighting events such as opportunity buy/plus

out products/endcaps/displays.

-Communicating, coordinating and donating products daily

to local food banks/pantries in the Greater Worcester area

(Ex. Saint Annes/Worcester Fridge/etc)

-Oversaw Health & Beauty (HABA) and Flower sections.

Planned creative product layouts for day to day, events and

holidays and topped regional sales in both sections. Grew

large teams on both night and day shifts to work in

congruence to ensure success and visual appeal of sections.

-established, kept and enforced healthy date rotation of fresh

wet & dry produce & other products. Spoiling product when

needed and donating when safe and possible to.

-Communicating with dispatch, use of a pallet jack to move

pallets off morning and night trucks, used ZEBRA RFID

scanners to check in manifests and scan to ensure the

accounting of inventory of incoming product. Breaking of

pallets, inventory management, using tactics and teamwork

to break down and restocking products daily.

-Placing of work orders to ensure fast, successful and safe

repairs to store systems during operational and closed hours.

-Daily log writing and scheduling of employee duties for

every half to full hour of shift. Pivoting to the ever changing

needs of the store.

-Providing outstanding customer service and experiences to

customers, creating lasting positive impressions and

relationships.

- Completed all prerequisite functions to exceed expectations in quality control

- Compliant and abided by systematic cleanliness & sanitization protocol of the production facility and machinery, weighing, recording and carrying out disposition of cannabis waste per conscious regulation

-Accurate, safe and state compliant processing of Medical & Recreational Cannabis, MIPS and other cannabis products tightly adhering to internal SOPS

-Daily hands on experience and responsibility with various computer applications (BarTender Print & Zebra Print) for manual label creation, checking and tracking of all retail products sold by AMP.

-Developed and successfully implemented packaging department specific SOPS for all production processes/products

-Created visual guides for agents new and seasoned to the industry to help remind, guide and streamline process efficiency, purpose and minimize overall error / confusion.

-Developed processing worksheets to track individual and group Cannabis agent production goals, keep close production numbers / waste tracking, increase productivity understanding and to hold accountability if necessary.

-Completed yearly state & CCC mandated agent Cannabis trainings (BUD Training & graduated all METRC Learn training courses)

- Trained all and any agents on all production processes, offered encouragement, coaching and constructive criticism when needed for the benefit of the individual / team / and product integrity

- Implemented routine and trained others on the use and care of industrial machinery such as millers, heat sealers, and automatic labeling contraptions

-Regular use of Excel to track weekly in process/finished product output and inventory via KPI's. Conducted weekly inventory of packaging supplies. Frequent direct communications with Supervisor, Inventory specialist and CEO.

-Proficient skill and use of Futurola Knockbox and industrial miller in preroll production.

-Provided leadership and grew packaging department to maximize production output, accuracy, quality and goals. Supplied quality cannabis products and department helped grow the company from one flagship store to three total locations + wholesale accounts.

-Responsible for directing meaningful workflow, keeping pace with biweekly harvests, communicating directly between cultivation, post-harvest and lab leads and teams.

-Proficient experience and understanding in Post-Harvest, Cultivation and lab from years of lending a hand in / training in other departments.

-Medical Cannabis Packaging Agent to Lead

- Completed prerequisite functions to exceed expectations in quality control.

- Complied and abided by systematic cleanliness and sanitization of the production facility and machinery, carrying out disposition of waste per conscious regulation.

-Accurate and state compliant processing and packaging of Cannabis, MIPs and other cannabis products adhering to internal SOPs.

-Provided leadership across various shifts to maximize production accuracy, output, quality and goals.

-Worked directly under manager to train, grow employee understanding and confidence while executing set processes.

-Utilized Point Of Sale (POS) software effectively to fulfill patient orders while preserving and protecting confidentiality of patient and caregiver information.

-Professionally processing and inputting of new patient files, viewing orders and picking them accurately to keep close accounting of inventory.

- Greeted all incoming guests with a warm smile to set a welcoming tone for a charming shopping experience.

-Inspired trust, teamwork, hustle and positive team relationships.

-Regularly educated customers on products, deals and rewards cards. Satisfied rewards card quotas and weekly goals.

-Unloaded morning trucks, sorted and inspected incoming merchandise.

-Sanitized store via regularly scheduled cleanings.

-Stocked store, organized and inspected all goods on salesfloor to provide a positive customer experience.

-Performed the setting up/taking down of displays.

- Operated cash registers, received and processed funds for purchases and refunds.

-Aided in furniture department, transportation of furniture, care and in-home installations.

-Performed return-without-detention practices to deter theft and followed all security and safety protocols.

-Registered sales in functionality with the cash register by scanning items, itemizing and totaling purchases while being personable, helpful and friendly.

-Collected payments by accepting cash, check or charge payment type.

-Expressed reliability as a team member by communicating, checking in, working hard to complete tasks in a timely manner, embracing open-mindedness, and staying busy in productive ways.

-In all cases took initiative during downtime by cleaning and restocking store, collecting carriages and aiding others in projects.

- Greeted all incoming guests with a warm smile to set a

welcoming tone for a charming shopping experience

-Inspired trust, teamwork and positive team relationships

throughout challenging sales seasons

- Operated cash registers, received and processed funds for

purchases and refunds.

- Load and unload stage pieces, lighting and sound equipment for live events, ensuring optimal performance.

- Help build stages and event props for festivals, business conferences, concerts, etc.

- Collaborated with production team to set up stages efficiently and effectively.

- Assisted in loading and unloading production materials from transport vehicles.

- Maintained inventory of equipment and reported any damages or malfunctions promptly.

- Duties include intensive customer service in a high volume call center.

- Answering calls, placing orders, thoughtful upselling, correcting dissatisfactions, processing issues and returns across PGI's vast catalogues of magazines and being responsible for sales.

- Safely and successfully defuse tense customer interactions while keeping customer relationship intact.

-Keeping documentation, communication of any and all customer interactions.

- Conducted inspection for surveillance and enforcement of FDA Regulations including compliance checks for illegal tobacco sales to minors.

- Obtained evidence, executed investigation and established documentation concerning non-compliance with state and federal laws and regulations regarding illegal youth access to tobacco products.

- Maintained adequate documentation for enforcement of FDA regulation.

-Submitted corresponding documentation.

-Maintained accurate retail store list.

- Human Services

- Public Speaking

- United States Government

- State and Urban Government

- Social and Cultural Diversity In Human Services

- Managing the Non-Profit

- Abnormal Psychology & Psych.

- Sociology

- Etc.