Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Bonanca

FALL RIVER,MA

Summary

Dynamic Patient Service Ambassador with a strong work ethic at Southcoast Hospital Group, recognized for enhancing customer engagement and training staff on best practices. Skilled in data entry and exceptional communication, I effectively identified efficiency bottlenecks, contributing to improved service delivery and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Service Ambassador

Southcoast Hospital Group
08.2022 - Current
  • Assisted customers with inquiries, ensuring positive service experiences.
  • Maintained knowledge of products and services to provide accurate information.
  • Collaborated with team members to enhance customer engagement strategies.
  • Supported daily operations by managing inventory and restocking supplies.
  • Trained new staff on customer service protocols and best practices.
  • Got tasked to change job flow of position in order to increase efficiency.
  • Managed over 25 new patients daily.

Education

High School Diploma -

Argosy Collegiate High School
Fall River, MA
05.2024

150 Hours Classtime HVAC - HVAC

Diman Regional Vocational
Fall River, MA
03.2025

Skills

  • Strong work ethic
  • Patience and composure
  • Exceptional communication
  • Data entry proficiency
  • Able to pinpoint bottlenecks in efficiency
  • Customer service

Certification

Completed osha 10

Timeline

Patient Service Ambassador

Southcoast Hospital Group
08.2022 - Current

150 Hours Classtime HVAC - HVAC

Diman Regional Vocational

High School Diploma -

Argosy Collegiate High School

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