Matthew Borntrager
Port Huron,MI
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
MQS
07.2022 - Current
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
Pro Shop Manager
Black River Country Club
03.2022 - 11.2022
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
- Provided exceptional customer service, addressing concerns promptly and resolving issues professionally.
Server
Applebee's Neighborhood Grill & Bar
09.2019 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Trainer
Red Lobster Restaurant
02.2005 - 06.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Production Worker
Arctic Glacier Premium Ice
05.2006 - 09.2007
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
College classes
St. Clair County Community College
01.2006
High school or equivalent - College classes
Port Huron Northern High School
Port Huron, MI05.2005
Skills
- Communication skills
- Sales
- Time management
- General Labor
- Customer service
- Organizational skills
- Cash handling
- Product inspection
Certification
- Food Safety Manager
- Drivers License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Quality Control Inspector
MQS
07.2022 - Current
Pro Shop Manager
Black River Country Club
03.2022 - 11.2022
Server
Applebee's Neighborhood Grill & Bar
09.2019 - 04.2022
Production Worker
Arctic Glacier Premium Ice
05.2006 - 09.2007
Server Trainer
Red Lobster Restaurant
02.2005 - 06.2019
High school or equivalent - College classes
Port Huron Northern High School
College classes
St. Clair County Community College
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