Matthew Boucher
Clinton
Summary
Dynamic Maintenance Technician with proven expertise at Hampton Inn By Hilton, excelling in preventive maintenance and mechanical troubleshooting. Recognized for enhancing guest satisfaction through prompt repairs and effective problem-solving. Skilled in using hand and power tools, while fostering a culture of safety and efficiency within the team.
Overview
22
22
years of professional experience
Work History
Maintenance Technician
Hampton Inn By Hilton
Utica, NY
10.2023 - 02.2026
- Conducted routine inspections of facility systems and equipment to ensure optimal functionality.
- Performed preventative maintenance on HVAC, plumbing, and electrical systems to minimize downtime.
- Responded promptly to guest requests for repairs, enhancing overall customer satisfaction.
- Collaborated with housekeeping staff to maintain cleanliness and safety in all common areas.
- Coordinated with external vendors for specialized repairs and service needs as required.
- Maintained inventory of tools and supplies, ensuring availability for timely repairs and maintenance tasks.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
Seafood Clerk
Hannaford
New Hartford, NY
02.2022 - 10.2023
- Processed seafood products, ensuring freshness and quality standards were consistently met.
- Assisted customers with product selection, providing knowledge on preparation and cooking techniques.
- Maintained cleanliness of seafood display areas, adhering to health and safety regulations.
- Washed floors, walls, coolers and storage shelves.
Delivery Driver
UPS
Rome, NY
08.2021 - 02.2022
- Operated delivery vehicles to ensure timely and safe arrival of packages.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Navigated routes efficiently using GPS technology, optimizing delivery times.
- Communicated with dispatch regarding delivery updates and potential issues.
Outside Sales Representative
Spectrum
Utica, NY
03.2021 - 08.2021
Tech Supervisor/Equipment Manager
Open Water Solutions
Utica, NY
04.2015 - 05.2021
- Oversaw daily operations to ensure optimal workflow and productivity across technical teams.
- Trained and mentored junior technicians to enhance skill development and operational efficiency.
- Developed maintenance schedules for equipment to minimize downtime and extend lifespan.
- Maintained compliance with safety regulations, fostering a culture of safety within the workplace.
- Issued cable equipment and supplies for technicians to complete installation work orders
Cable Installation Technician
Wavecomm/Open Water Solutions
Utica, NY
02.2008 - 05.2021
- Installed and maintained cable systems, ensuring optimal performance and reliability.
- Conducted thorough site assessments to identify installation requirements and potential challenges.
- Trained junior technicians on installation techniques and safety protocols, enhancing team effectiveness.
- Troubleshot complex network issues, implementing solutions to minimize service interruptions.
- Managed inventory of tools and materials to ensure readiness for daily operations, reducing downtime.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Auto Mechanic
Carbone Auto Group
Utica, NY
12.2003 - 01.2007
- Diagnosed and repaired mechanical issues on a variety of vehicle makes and models.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools to identify electrical system malfunctions and resolve issues effectively.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
Education
High School Diploma -
Clinton Central School
Clinton, NY06-1995
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Electrical troubleshooting
- Mechanical repair
- Parts replacement
Timeline
Maintenance Technician
Hampton Inn By Hilton
10.2023 - 02.2026
Seafood Clerk
Hannaford
02.2022 - 10.2023
Delivery Driver
UPS
08.2021 - 02.2022
Outside Sales Representative
Spectrum
03.2021 - 08.2021
Tech Supervisor/Equipment Manager
Open Water Solutions
04.2015 - 05.2021
Cable Installation Technician
Wavecomm/Open Water Solutions
02.2008 - 05.2021
Auto Mechanic
Carbone Auto Group
12.2003 - 01.2007
High School Diploma -
Clinton Central School