Matthew Boucher
Christy Sports
Crested Butte,CO
10
years of professional experience
Detail-oriented Rental Supervisor with expertise in operational efficiency and customer service. Improved processes to enhance service quality and satisfaction. Knowledgeable in all ski shop functions, including rentals, repairs, and sales, with proficiency in Christy Sports systems such as Easyrent, Easywork, and Jesta. Recognized for quickly resolving location-specific issues.
Work History
Hardgoods Sales Associate
9 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems to ensure efficient checkout.
- Maintained store displays and inventory levels to promote product visibility and availability.
- Collaborated with team members to meet daily sales goals and improve customer satisfaction.
- Attended training sessions to develop product knowledge and sales techniques for better service.
- Handled customer complaints professionally, ensuring timely resolution and retention of clientele.
- Built relationships with customers to encourage repeat business.
Rental Supervisor
4 Years 1 Month- Supervised rental operations, ensuring optimal equipment availability and customer satisfaction.
- Trained and mentored team members on best practices for equipment maintenance and customer service.
- Streamlined rental processes, reducing turnaround times and improving operational efficiency.
- Built strong relationships with clients through exceptional customer service and prompt resolution of issues.
- Enhanced team performance, providing ongoing coaching and constructive feedback to rental staff members.
Ski Rental Technician
5 Years- Provided expert guidance on ski equipment selection to optimize customer experience.
- Maintained and repaired rental equipment, ensuring safety and performance standards met.
- Streamlined equipment inventory processes to enhance efficiency and reduce wait times.
- Led team in troubleshooting technical issues with rental systems and equipment setup.
- Reduced wait times for customers by efficiently managing the flow of traffic during peak hours.
Education
Bachelor of Science - Psychology
Skills
Expert in Easyrent
Expert in Easywork
Expert in Jesta
All shop practices
Multitasking strength
Easyrent software
Easywork software
Jesta software
Multi-tasking strength
Fast Learner
Microsoft office
Timeline
Hardgoods Sales Associate
Christy Sports
11.2025 - CurrentRead More
Rental Supervisor
Christy Sports
10.2021 - 11.2025Read More
Ski Rental Technician
Christy Sports
10.2016 - 10.2021Read More
Plymouth State University
Bachelor of Science from Psychology
Read More