Matthew Boyd - Howey
Sussex,NJ
Summary
Dynamic customer service professional with extensive experience at Acme Markets, Inc. Skilled in cash handling and fostering positive customer relationships. Proven ability to train and mentor staff, enhancing team performance. Recognized for quickly resolving customer issues and maintaining a welcoming environment, ensuring satisfaction and loyalty. Fast learner committed to excellence.
Overview
7
7
years of professional experience
Work History
Cashier
Acme Markets, Inc
09.2018 - 06.2019
- Operated cash register for cash, check, and credit card transactions.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Acme Markets, Inc
09.2018 - 06.2021
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Answered product questions using knowledge of sales and store promotions.
Front End Manager
Acme Markets, Inc
06.2021 - 09.2023
- Oversaw cashier operations, bookkeeping, and security.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lane Technician
Parsons
10.2023 - 04.2025
- Perform complete vehicle safety and emissions inspections and enter data into the computer.
- Maintain a safe and clean work area by removing oil, water and other materials from the lane and equipment
- Accurately maintaining a log of inspection stickers and inspections reports
Education
High School Diploma -
High Point Regional High School
Sussex, NJ06.2019
Skills
- Communication
- Problem -Solving
- Patience
Timeline
Lane Technician
Parsons
10.2023 - 04.2025
Front End Manager
Acme Markets, Inc
06.2021 - 09.2023
Cashier
Acme Markets, Inc
09.2018 - 06.2019
Customer Service Cashier
Acme Markets, Inc
09.2018 - 06.2021
High School Diploma -
High Point Regional High School
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