MATTHEW BRADY

• Ensured adherence to ethical journalism standards while maintaining the integrity of published content.
• Boosted online engagement by incorporating multimedia elements into news stories.
• Trained junior staff members on compelling breaking news stories, style guidelines and organization procedures.
• Conceptualized, pitched, assigned and monitored stories from origination to publication.

Implemented and provided technical support for voice services and equipment to branch exchanges, voice mail systems and telecom systems.

Monitored network performance to identify opportunities for enhancement to systems

Diagnosed, troubleshot and resolved issues with hardware and software systems by collaborating with colleagues and end users for best solutions and outcomes to identified issues.

Performed data back ups and disaster recovery operations as needed.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Input orders accurately into POS terminal, split bills and accepted payments.