Matthew Brice
Summary
Results-driven restaurant manager with a proven track record in enhancing dining experiences and leading high-performing teams. Expertise in operations management, cost control, and customer satisfaction, contributing to significant business growth. Demonstrates a strong ability to thrive in fast-paced settings while mentoring staff and ensuring exceptional service standards. Committed to fostering an efficient team culture and implementing strategic improvements for sustained success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chili's Bar and Grill
Marshall
12.2019 - 07.2021
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
Cook
Chili's Bar and Grill
Sulphur Springs
12.2018 - 12.2019
- Followed established procedures and requirements for safe food handling, storage and service.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Checked quality of food products to meet high standards.
Cook
Sulphur Springs Country Club
Sulphur Springs
07.2017 - 12.2018
- Followed proper procedures and requirements for safe food handling, storage, and service.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Communicated with the wait staff to ensure dish accuracy to guest requests, and any special requirements, such as allergies and dietary restrictions.
- Worked with the wait staff and kitchen staff to prepare and execute successful catering events and special events (weddings, tournaments, reunions), both in-house and at other locations.
Education
Some College (No Degree) - Computer Science
Paris Junior College
Sulphur Springs, TXSkills
- Operational Management Expertise
- Performance Management Skills
- Coaching
- Inventory Management
- Invoice reconciliation
- Interview Management
- Hiring and onboarding coordination
- Safety inspections for both product and physical safety
- Staff scheduling
- Employee schedule management
- Food service background
- Conflict resolution techniques
- Labor and food cost control
- Complaint resolution
- Point of sale (POS) system operation
Other Work Experience
Currently working at Clayton Homes in Sulphur Springs, Tx (Aug 9, 2021 - current).
Worked at various restaurants in the Sulphur Springs area from 2013-2017
Was in the military from Feb 2015 - Feb 2021.
Certification
- ServSafe
- Food Handlers
Timeline
Assistant Manager
Chili's Bar and Grill
12.2019 - 07.2021
Cook
Chili's Bar and Grill
12.2018 - 12.2019
Cook
Sulphur Springs Country Club
07.2017 - 12.2018
Some College (No Degree) - Computer Science
Paris Junior College