Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine O’Rourke

Glenshaw,PA

Summary

Highly accomplished and dedicated Lead Medical Assistant with 25 years of continuous experience driving excellence in patient care and optimizing clinical operations within high-volume medical settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant Expert

CCP Pittsburgh Pediatrics
01.2000 - Current
  • Oversee operations of two busy pediatric offices, ensuring efficient workflows and high-quality patient care.
  • Direct and coordinate staff scheduling for eight medical assistants, balancing coverage needs with workload demands.
  • Supervise, train, and mentor medical assistants; lead professional development initiatives to enhance skills and performance.
  • Manage recruitment process, including interviewing, hiring, onboarding, and supporting new staff.
  • Order and maintain inventory of clinical supplies and vaccines; monitor quality controls and laboratory procedures to meet compliance standards.
  • Provide direct patient care, including vitals, phlebotomy, specimen collection, injections, wound care, and provider assistance as needed.
  • Handle clinical escalations, state audits, and ensure adherence to regulatory requirements and best practices.
  • Collaborate in developing the CCP Medical Assistant Program curriculum and onboarding processes.
  • Educate staff on updated clinical policies and procedures, ensuring compliance with current healthcare standards.
  • Proficient in EMR systems (Epic, Cerner), medical scheduling, terminology, coding, records management, insurance verification, and phone triage.

Education

Medical Assistant -

Western School of Health And Business
Pittsburgh, PA

Skills

  • Team leadership
  • Client support
  • Cross-functional collaboration
  • Analytical problem solving
  • Quality control management
  • Operational management expertise

Certification

  • Act 34
  • Act 73
  • Act 33
  • Act 31
  • BLS (CPR and AED) Certified

Timeline

Lead Medical Assistant Expert

CCP Pittsburgh Pediatrics
01.2000 - Current

Medical Assistant -

Western School of Health And Business

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