Christine O’Rourke
Glenshaw,PA
Summary
Highly accomplished and dedicated Lead Medical Assistant with 25 years of continuous experience driving excellence in patient care and optimizing clinical operations within high-volume medical settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant Expert
CCP Pittsburgh Pediatrics
01.2000 - Current
- Oversee operations of two busy pediatric offices, ensuring efficient workflows and high-quality patient care.
- Direct and coordinate staff scheduling for eight medical assistants, balancing coverage needs with workload demands.
- Supervise, train, and mentor medical assistants; lead professional development initiatives to enhance skills and performance.
- Manage recruitment process, including interviewing, hiring, onboarding, and supporting new staff.
- Order and maintain inventory of clinical supplies and vaccines; monitor quality controls and laboratory procedures to meet compliance standards.
- Provide direct patient care, including vitals, phlebotomy, specimen collection, injections, wound care, and provider assistance as needed.
- Handle clinical escalations, state audits, and ensure adherence to regulatory requirements and best practices.
- Collaborate in developing the CCP Medical Assistant Program curriculum and onboarding processes.
- Educate staff on updated clinical policies and procedures, ensuring compliance with current healthcare standards.
- Proficient in EMR systems (Epic, Cerner), medical scheduling, terminology, coding, records management, insurance verification, and phone triage.
Education
Medical Assistant -
Western School of Health And Business
Pittsburgh, PASkills
- Team leadership
- Client support
- Cross-functional collaboration
- Analytical problem solving
- Quality control management
- Operational management expertise
Certification
- Act 34
- Act 73
- Act 33
- Act 31
- BLS (CPR and AED) Certified
Timeline
Lead Medical Assistant Expert
CCP Pittsburgh Pediatrics
01.2000 - Current
Medical Assistant -
Western School of Health And Business
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