Matthew Brooks
Dacula,Georgia
Summary
Dynamic and results-oriented professional with extensive experience at Bermex and Kroger, excelling in customer service and equipment maintenance. Demonstrated ability to enhance operational efficiency and customer satisfaction, achieving excellent service ratings. Skilled in stock replenishment and fostering safety awareness, with a proven track record of mentoring new hires and leading by example in high-stakes environments.
Overview
9
9
years of professional experience
Work History
Meter Reader
Bermex
04.2023 - Current
- Check non-functioning meters and tested to verify operational status.
- Measure accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Achieved excellent customer service ratings by quickly responding to inquiries regarding billing concerns or meter access procedures.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
Retail Store Clerk
Kroger
06.2015 - 09.2022
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
Education
High School Diploma -
Dacula High School
Dacula, GA05-2015
Skills
- Stock replenishment
- Equipment Maintenance
- Customer Service
- Route Navigation
- Customer Engagement
- Safety awareness
Timeline
Meter Reader
Bermex
04.2023 - Current
Retail Store Clerk
Kroger
06.2015 - 09.2022
High School Diploma -
Dacula High School
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