Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Brousseau

Minneapolis,MN

Summary

Accomplished professional with a proven track record at McKesson, excelling in customer service and warehouse management. Expert in complaint resolution and shipping logistics, significantly enhancing customer satisfaction and operational efficiency. Skilled in mentoring staff and optimizing workflows, demonstrating exceptional multitasking and interpersonal abilities. Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

12
12
years of professional experience

Work History

Sr. Customer Service Rep

McKesson
07.2017 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships with Million Dollar companies and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Work 700 emails and phone calls or more each month on average

Warehouse Material Handler

McKesson
06.2012 - 06.2016
  • Located materials and supplies by pulling and verifying items on production orders.
  • Sorted materials for scanning to meet production goals.
  • Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
  • Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
  • Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.

Education

No Degree - Programming / Marketing

Rasmussen University
Brooklyn Park, MN

Skills

  • Customer Support
  • Complaint resolution
  • Quality Assurance
  • Payment Processing
  • Call Control
  • Staff Training
  • Account Management
  • Call center experience
  • Shipping and Logistics
  • Customer Service

Accomplishments

Customer service Team of the year 2023

Warehouse of the year 2015

Timeline

Sr. Customer Service Rep

McKesson
07.2017 - Current

Warehouse Material Handler

McKesson
06.2012 - 06.2016

No Degree - Programming / Marketing

Rasmussen University

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Matthew Brousseau