JOHANNA GUZMANALVARADO
RANCHO CUCAMONGA,CA
Summary
Dependable worker with knowledge of customer service, data entry and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Eager to continue expanding knowledge and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Rep
Pacific Premier Bank
07.2019 - Current
- Provides excellent customer service to a diverse range of clients
- Builds new consumer and business banking relationships
- Handles escalated situations calmly while maintaining a positive attitude
- Ability to work independently under minimal supervision
- Develops deep understanding of company procedures and products
- Open/Close new Business and consumer accounts
Personal Banker
US BANK
07.2017 - 06.2019
- Developed relationships with customers through timely follow-up and quality service
- Balanced ATM and Branch vault at end of day
- Identified cross selling opportunities and created referrals for business partners
- Processed deposits, withdrawals, transfers and payments.
Coordinator
Marshalls
06.2011 - 08.2017
- Provided guidance to new staff
- Handled customers purchases and transactions
- Performed daily opening and closing duties, such as counting cash drawers and verified transactions against receipts.
Education
ASSOCIATES IN SCIENCE (A.S) IN BEHAVIORAL AND SOCIAL SCIENCES -
Mount San Antonio College
Walnut, CA06.2024
ASSOCIATES IN ARTS (A.A) IN HISTORY -
Mount San Antonio College
Walnut, CA06.2018
HIGH SCHOOL DIPLOMA -
Claremont High School
Claremont, CA06.2011
Skills
- Client Engagement
- Cash Handling
- Good Communication Skills
- Bilingual
- Consumer and Business Banking
- Client experience
- Complaint resolution
- Customer Support
- Conflict Management
- Customer Service
- Calm Under Pressure
- Understanding Customer Needs
- Customer Relations
- Teamwork and Collaboration
- Relationship Building
- Microsoft Office
- Work Prioritization
- Business Development
- Number wpm Typing Speed
References
Upon Request
Certification
- CPR And First Aid Certification - June 2024-June 2026.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Customer Service Rep
Pacific Premier Bank
07.2019 - Current
Personal Banker
US BANK
07.2017 - 06.2019
Coordinator
Marshalls
06.2011 - 08.2017
ASSOCIATES IN SCIENCE (A.S) IN BEHAVIORAL AND SOCIAL SCIENCES -
Mount San Antonio College
ASSOCIATES IN ARTS (A.A) IN HISTORY -
Mount San Antonio College
HIGH SCHOOL DIPLOMA -
Claremont High School