Khisha Moore
Raymore,MO
Summary
Obtaining a positive that would utilize my professional and management skills in Event Coordinating
Overview
16
16
years of professional experience
Work History
GBS Sr Customer Service Rep
01.2014 - Current
- Develop agents to be successful in accomplishing customer service, quality and productivity goals
- Assist management team in various tasks
- Establish support process/procedure guidelines
- Reinforce UPS quality expectations and procedures
Events Coordinator
Turn-Khi Events, LLC
01.2012 - Current
- Planned and Organized event with budget of $50,000+
- Work with florists, caterers and other vendors to stay on task and within budget
- Created and managed timelines of 200 or more guests
- Coached team on floor duties to successful execution
- Assist client with choosing best venues, catering and MCs
- Software used for space management
- Zoom meeting facilitation for staff of 6
- Orchestrated hotel accommodations for out of town guests
- Managed staff of 6
- Attend start to finish details with client
Solutions Coordinator
UPS Express Critical
01.2007 - 01.2014
- Providing inbound customer assistance
- Assign Vendors to Air/Surface Shipments
- Resolve customer complaints before they escalate
- Completing spreadsheets for special account orders
Education
Bachelor of Arts - Fashion Merchandising
Pittsburg State University
Pittsburg, KS05.1998
Associates of Arts Degree -
Coffeyville Community College
Coffeyville, KS05.1996
Skills
- Event Coordination
- Vender Management
- Contract Negotiations
- Timeline Development
- Budget Management
- Quality Assurance
- Quality Control Policies
- Client Engagement
- Customer Complaint Management
- Customer Relations
- Staff Training
Timeline
GBS Sr Customer Service Rep
01.2014 - Current
Events Coordinator
Turn-Khi Events, LLC
01.2012 - Current
Solutions Coordinator
UPS Express Critical
01.2007 - 01.2014
Bachelor of Arts - Fashion Merchandising
Pittsburg State University
Associates of Arts Degree -
Coffeyville Community College