Jasmine J. Youngblood
Summary
I am seeking a position in Healthcare that utilizes my organizational skills, communication abilities, and passion for delivering exceptional client and patient support. I am a friendly and engaging team player and leader. My daily goal is to provide excellent customer service to people of all backgrounds and diverse identities. I aim to utilize my experience in patient assessment, medical record management, and other specialized skills to enhance patient outcomes in various healthcare settings. I enjoy motivating peers and improving team efficiency.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
SERVICE REP, COUNSELOR, SUPERVISOR
ARCHDIOCESE OF CHICAGO
01.2022 - 03.2026
- As a Service Representative, I help families with mortuary planning
- Achieved monthly sales targets to drive business growth.
- Utilized data entry and managed documentation for burial pre-planning agreements and invoices while maintaining organized office supplies.
- Collaborated with team members to improve service delivery processes.
- Coordinated scheduling for community events and outreach initiatives to enhance community engagement.
- Collaborating with the Calumet City Business Association as a Representative of the Cemetery.
- Used Microsoft Word, PowerPoint, Outlook, Access, Email, and Interment Software for various administrative tasks.
HEALTHCARE AIDE
VISITING ANGEL'S
Orland Park
02.2020 - 09.2023
- Performed ADLs, recorded vital signs, ensured hydration, provided incontinent care, and administered basic bedside care to support overall patient health.
- Assisted with wound care and patient care activities while maintaining accurate patient records to enhance care continuity.
- Prepared patient rooms and communicated essential information to nursing staff and families to facilitate seamless patient care.
- Prepare patient rooms and provide important information to nursing staff and families.
- Foster positive relationships through supportive and respectful communication.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and activities in daily logs accurately.
SUPERVISOR, SERVICE REP, COUNSELOR
FERN OAKS
04.2020 - 01.2022
- As a Service Representative, I helped families with mortuary planning.
- Coordinated with clients regarding grave sites, burials, headstones, and payment processing; handled inquiries and provided excellent customer service.
- Handled client inquiries and provided detailed information on payment processing.
- Executed data entry, document scanning, faxing, and preparation of agreements for burial confirmations and memorial products, maintaining organized records.
- Performed data entry, scanned and faxed documents, and prepared agreements related to burial confirmations and memorial products.
- Wrote checks for employees and ensured proper distribution of payroll.
- Calculated prices for headstones, financing options, and sales taxes as a sales representative.
- Utilized: QuickBooks, Microsoft Word, Microsoft PowerPoint, Outlook, Access
HEALTHCARE EMPLOYMENT SPECIALIST
CANDEO
05.2019 - 01.2020
- Counseled and coached clients with disabilities and mental health challenges, facilitating their successful employment.
- Guided clients in navigating workplace dynamics and communicating effectively with employers, promoting positive work relationships.
- Built strong professional relationships with clients, employers, and team members to foster a supportive work environment.
- Utilized excellent communication skills to enhance client interactions and support their career development.
- Enhanced client interactions and supported career development through effective communication strategies.
HUMAN SERVICES MEMBER REP.
IOWA DEPT. OF HUMAN SERVICES
09.2018 - 05.2019
- Ensured clients' insurance coverage was accurate and current, enhancing their access to necessary services.
- Guided clients through application process, facilitating timely submission and approval of coverage.
- Supported clients in completing and submitting their applications for coverage.
- Advocated for client needs in Human Services, promoting community well-being through dedicated support.
- Utilized: ICD-10 Coding, CPT, Network X, Medicaid, Medicare, TANF, SNAP enrollment, EHR, QNXT
Education
Certificate - Real Estate
Listing Leaders Academy
02.2026 - 04.2026
Certificate - CPR/ First Aid/ AED
American Heart Association
01.2024 - 01.2026
Master's Healthcare Administration
Capella University
Minneapolis, MN 11.2024 - 11.2025
Bachelor's Healthcare Administration - Healthcare Administration
Trevecca Nazarene University
Nashville, TN 08.2020 - 05.2023
Associates Human Services - Human Services
Trevecca Nazarene University
Nashville, TN 08.2020 - 05.2021
CNA, CPR & FIRST AID CERTIFICATION -
MED ED
Portage, Indiana 03.2016 - 04.2016
High School Diploma -
Merrillville High School
Merrillville, Indiana 08.2005 - 06.2009
Skills
- Communication skills
- Event coordination
- Team collaboration
- Problem solving
- Administrative support
- Healthcare knowledge
- Patient care,
- Community outreach
- Complaint handling
- Account updating
- Coordination
- CRM software proficiency
- Team development
- Customer service
- Data management
- Medical terminology
- Record preparation
- Key holder experience
- High-energy attitude
- Calm demeanor
- Crisis intervention
- Data entry
- Document management
- Customer relationship management
References
AVAILABLE UPON REQUEST
Leadership And Development
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS, CAPELLA, 05/01/25
Timeline
Certificate - Real Estate
Listing Leaders Academy
02.2026 - 04.2026
Master's Healthcare Administration
Capella University
11.2024 - 11.2025
Certificate - CPR/ First Aid/ AED
American Heart Association
01.2024 - 01.2026
SERVICE REP, COUNSELOR, SUPERVISOR
ARCHDIOCESE OF CHICAGO
01.2022 - 03.2026
Bachelor's Healthcare Administration - Healthcare Administration
Trevecca Nazarene University
08.2020 - 05.2023
Associates Human Services - Human Services
Trevecca Nazarene University
08.2020 - 05.2021
SUPERVISOR, SERVICE REP, COUNSELOR
FERN OAKS
04.2020 - 01.2022
HEALTHCARE AIDE
VISITING ANGEL'S
02.2020 - 09.2023
HEALTHCARE EMPLOYMENT SPECIALIST
CANDEO
05.2019 - 01.2020
HUMAN SERVICES MEMBER REP.
IOWA DEPT. OF HUMAN SERVICES
09.2018 - 05.2019
CNA, CPR & FIRST AID CERTIFICATION -
MED ED
03.2016 - 04.2016
High School Diploma -
Merrillville High School
08.2005 - 06.2009