MATTHEW BRYANT

• Crisis Intervention: Provide immediate support via video communication to individuals in mental health or emotional crises, using de-escalation techniques to ensure safety and guide them toward appropriate resources.
• Active Listening & Communication: Engage empathetically with individuals, listening to their needs and offering clear, supportive guidance to build trust.
• Support & Referrals: Offer coping strategies, connect individuals with emergency resources, and collaborate with emergency teams and mental health professionals for comprehensive care.
• Documentation & Reporting: Maintain confidential, accurate records of all interactions, ensuring compliance with privacy laws and organizational standards.
• Technology Management: Operate video phone platforms and communication tools to ensure smooth interaction during high-stress, time-sensitive situations.

• Organized store racks and shelves to enhance visual appeal and promote merchandise.
• Handled card transactions accurately, adhering to company policies and ensuring smooth payment processes.
• Built strong customer relationships to drive repeat business and customer loyalty.
• Managed returns, exchanges, and refunds according to store policy, ensuring a seamless customer experience.

• Managed front office operations and ensured the safety and security of the residence hall.
• Coordinated communication between residents, staff, and Public Safety during emergencies.
• Assisted with fire drills, room inspections, and residence hall registration.
• Attended meetings and professional development sessions, fostering teamwork and growth.
• Promoted diversity, equity, and inclusion, and completed Title IX training and reporting.

Skills:

• Communication and Crisis Management
• Team Collaboration
• Student Safety and Outreach
• Diversity & Title IX Compliance

Assisted in producing film projects for university assignments, collaborating with teams to create impactful and engaging content.

• Coordinated live webinars, overseeing chat room management, ensuring seamless interaction between speakers and participants.
• Edited videos and added captions for a private business, enhancing accessibility and engagement with community-focused content.

Skills:

• Social Media Strategy
• Video Production & Editing
• Web Conferencing & Webinar Management
• Team Collaboration & Communication
• Customer Satisfaction & Engagement
• Video Captioning

• Providing the right solutions and getting products into customers' hands
• Understanding its' store purpose to dedicate great customer experience that's unlike any other
• Guiding them by advising, selling, and setting up their new Apple products
• Performing other roles within the store, maintaining visual merchandising and assisting team members

Assisted students in planning and navigating their academic journeys, providing guidance on program curricula and college life. Worked closely with the advisement team, faculty, and staff to support events, communications, and other key tasks. Tracked individual student progress throughout the semester, offering personalized support to ensure academic success. Shared resources and provided valuable insights to empower students and help them achieve their educational goals.

• Provided guided tours for featured exhibitions, tailoring the experience for deaf visitors to ensure an inclusive and engaging environment.
• Created and designed promotional posters for online donation campaigns, specifically for AmazonSmile, contributing to fundraising efforts.
• Collaborated with a team to edit and develop visuals for the MoAD’s website, Instagram, and Facebook, enhancing the museum’s online presence.
• Worked with the marketing and communications team to strategize and manage the museum’s public image across various social media platforms, ensuring cohesive brand representation.
• Assisted in planning and preparing scheduled events, providing critical information and support to the marketing team for upcoming exhibitions and venues.